Just wanted to share a good experience with Rockler.
They’re getting some new pen kits in and I ordered a Jr. Gent in black titanium. When I received the kit I got a gold finish kit. The part number matched what the site had listed as the BT kit but the description said it was a gold kit. New item, slight mix-up, it happens.
Rockler sent me a new kit and no charge and told me to keep the gold kit for my troubles! Always nice to get quick and courteous service these days.
Thanks Rockler!
-- Tim D. - Woodstock, GA
4 comments so far
Scott Bryan
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7806 posts in 213 days
posted 75 days ago
Hi Tim,
I have always had good service with Rockler. I am sure that they are successful because of this type of service.
Thanks for the post.
-- With God's help all things are possible- even woodworking. Woodworking is not just a hobby, it is an (expletive deleted) expensive hobby.
motthunter
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956 posts in 190 days
posted 75 days ago
maybe they have turned over a new leaf… I am not usually so lucky with them
-- making sawdust....
Mark E.
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67 posts in 133 days
posted 75 days ago
Rockler has been one of my favorites for a very long time. I have never had an issue with their customer service.
-- Mark
bbqking
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140 posts in 114 days
posted 75 days ago
I have had some problems with Rockler, but once you let customer service know, it is taken care of and fast. Hats off to those guys (and gals).
-- bbqKing, Lawrenceville