I had a great experience with Shop Vac today.
My basement flooded last year. It was pretty bad. I was doing fine until late on sunday night. Then the water started coming in. I couldn’t keep up with the in flow. Home Depot was out of any kind of pump. My little drill pump fried.
The lowes near me are closed on sunday (local BS), so monday morning I was there at 0530. I managed to snag a couple sump pumps and a great shop vac with a built-in pump. Great vac, BTW.
Anyways, now to the good part. Over the winter I was shifting things in the basement and managed to break off the hose connector for the pump’s outflow.
I called shop vac trying to find a replacement part but it isn’t a customer replaceable part. I was thinking I’d get by with some epoxy and a prayer. But the CS lady at shop vac said no. They’re shipping a whole power assembly (the top piece with the motor) to me!!
All I can say is, they rock! There is no way I’ll even consider a craftsman or rigid vac after this.
Just call me Mr. Shop Vac.
-- Made lots of sawdust and pounded some nails. Haven't finished anything, though.
11 comments so far
GaryK
home | projects | blog
8274 posts in 394 days
posted 110 days ago
Sounds like a great deal to me. Nice to hear that things like this still happens.
-- Gary, East TX -- The longest journey begins with a single step.
Scott Bryan
home | projects | blog
8031 posts in 228 days
posted 110 days ago
I don’t blame you for posting this. Shop Vac deserves some attention for their customer service.
thanks for sharing.
-- With God's help all things are possible- even woodworking. Woodworking is not just a hobby, it is an (expletive deleted) expensive hobby.
Mark E.
home | projects | blog
66 posts in 148 days
posted 110 days ago
I have always had good luck with Shop Vac vacuums. Have never needed their customer service department. It’s good to know that they like to take care of their customers.
-- Mark
tenontim
home | projects | blog
675 posts in 150 days
posted 110 days ago
They are great. I had a vac that the motor went out on, just went up in smoke. Only had it about 2 months. I called Shop Vac and told them what happened. The guy says ” Our motors never go out. I’ll get you a new one in the mail today, no charge.” That is great customer service! Of course if they had told me it was going to be $40 bucks for a new one, I’d probably be on hear griping about how lousy the service is.
-- Tim -- http://tmuli.com
Jimthecarver
home | projects | blog
180 posts in 191 days
posted 110 days ago
Good Deal Mr. Shop Vac!
-- A duck that brags on his own pond, soon swims alone.
cajunpen
home | projects | blog
5291 posts in 471 days
posted 110 days ago
Happy endings are always appreciated. There are some good Manufacturers out there, I’ll add ShopVac to my list of go to guys.
-- Bill - "Suit yourself and let the rest be pleased." http://www.cajunpen.com/
flink
home | projects | blog
84 posts in 126 days
posted 109 days ago
And I can only say wow.
It arrived in today’s mail. Two days to get to me. I am very impressed.
-- Made lots of sawdust and pounded some nails. Haven't finished anything, though.
Ad Marketing Guy - Bill
home | projects | blog
302 posts in 204 days
posted 109 days ago
GOOD to hear- customer service is alive and well @ Shop Vac——too many companies have lost their touch in solving a customers problems.
PASS the word on Shop Vac – they deserve a little attention for handling flinks problem.
-- Bill - - Ad-Marketing Guy, Ramsey NJ
Chris
home | projects | blog
1009 posts in 397 days
posted 108 days ago
I think you should Post a review of the VAC in the Tool Reviews section. Ignore this if you have already…
-- Chris
flink
home | projects | blog
84 posts in 126 days
posted 108 days ago
I didn’t think about reviewing it. That’s a great idea. I will take some time and do a nice one.
-- Made lots of sawdust and pounded some nails. Haven't finished anything, though.
motthunter
home | projects | blog
1031 posts in 205 days
posted 108 days ago
customer service still exists? Wow, thanks for lightening my day
-- making sawdust....