Delta + Max Tool = Poor Service Follow Up
On June 17th, I posted the info about the problems I was having with Max Tool and Delta after I ordered a Delta Mortiser. Well, it’s only taken me a week to get the order cancelled and the cancellation confirmed. Today I talked to a manager at Max Tool in their “Customer Service” department and he told me that the order was cancelled. When I called on June 19th, he (it was the same guy) told me that he would first have to check with Delta to make sure that the mortiser had not been shipped. He would call me back and let me know. I didn’t hear from him so I had to make my third call to Max Tool today. Of course when I asked for a confirmation number, email, et...
