Humidor Builders: Stay away from "CigarExtras.com"

Appreciate the heads up. A company with a poor return policy is one I have no intention of doing business with!

-- "Give me your poor tools, your tired steel, your huddled masses of rust." Yep, I ripped off the Statue of Liberty. That's how I roll!

that blows. you should call back and get the supervisor to take your complaint. and if that doesn’t work take it higher up. you worked hard for your money and you deserve to get what you paid for with it.

that being said, as always, remember “caveat emptor.”

Send them a link to this post and tell them there’s more to come

-- Illegitimis nil carborundum - Don't let the bastards grind you down http://woodworkingtipsfrompop.com

Customer service can make a company… it can also kill it. There is something to be said for the power of one voice.

Hey, Blake, don’t forget to mention that you posted a warning about their company on a woodworking website with over 3100 members and you’ll be sure to post a warning on any other woodworking website you frequent.

-- Ethan, http://www.merganserwoodworks.com, http://greystonegreen.blogspot.com/

Already did, Red.

-- Check out my new website! http://www.theeasellife.com

Good for you, Blake. There simply is no excuse for poor customer service. I don’t blame you for being upset.

-- With God's help all things are possible- even woodworking. Woodworking is not just a hobby, it is an (expletive deleted) expensive hobby.

I take it there’s no way you can just walk it into their store? I’m sure the manager would help. Besides, she’s probably in East India anyhow.

Well. good luck.

-- Bob Vila would be so proud of you!

Thats 3100 registered members. Lets not forget the 1000s of lurkers not registered.

-- The significant problems we face cannot be solved by the same level of thinking that created them

They are now off my list. Sorry for your circumstance Blake.

-- Maplewood, MN

Let me know if my e-mailing them will do anything. Customer Service is Job #1. You bite one lumberjock, you might just as well have bitten us all. I won’t forget them customerservice@cigarextras.com

-- http://ye-olde-cabinet-shoppe.com/

Funny…..I’m not sure if they ship up here to Canada, but as builder for Vanderburg Humidors…well…I kinda use alot of stuff. Too bad for them, as I am always looking for new suppliers. I guess I can take this one off my list.

Thanks for the tip.

-- If you can't set a good example, at least serve as a horrible warning... www.rarewoodcreations.com

Blake, I don’t know how far you want to take this, but I’m with mac on this one. If you complain enough to the right people it will get rectified. I once destoyed a cell phone(dropped it in the toilet) the company would not replace it because it wasn’t there fault, well long story short a month later I had a new phone. It did take quite a bit of phone calls, letter writing and threats(better business bureau) but it worked out for me. Anyway, i will not be using this company. You should be proud that while you may not get the satisfaction you wanted, you helped so many of us.

Well this is very good to know- I was planning on making a humidor for a friend of mine for his birthday, and I had actually looked to get some supplies from this company, but after reading this I think I will skip that order. Does anyone know a better supplier, that they have had success with?

What a coincidence, humidor was on my next project list thanks for the heads up on Cigar Extras.com Blake
25% RESTOCKING FEE! that’s ludicrous, and 7 days is an even bigger joke.

-- DocK, WV

DocK16, the expression on your face (buddy icon) says it all.

-- Check out my new website! http://www.theeasellife.com

Fine print…I feel your pain, but I got to think they still treat you better than just about any bank, or cell phone company, or let me tell you about…heck I can feel my blood pressure rising!

-- http://www.woodsongsfurniture.com

Blake,

I felt I needed to send my 2 cents worth to the site…for what it’s worth.

To Whom It May Concern:

I recently read a Blog I belong to which is a community of woodworkers. I am currently a professional woodworker as well as an avid cigar smoker. I often get orders for humidors of varying sizes. After reading about a horrible experience with your company form one of my fellow woodworkers I just wanted to let you know if I should ever come across your web-site I will never consider purchasing from you. I believe for an internet commerce site to be successful they need to stand behind the product they sell and honor any requests to return the product if it does not meet the standards of the purchaser.

I’m sure the business lost by your company by the spreading of the word of your lack of customer service will far exceed any benefit of charging your “customers” a 25% restocking fee for returned items. It’s almost as if you anticipate your inferior product to be returned once the unsuspecting consumer receives it.

Sincerely,

Another customer lost.

-- Steffen

yeah…all they will probably get out of the email I sent them is that I spelled from form…where was my proof reader when I needed them.

-- Steffen