LumberJocks

Please check out my review of Stanley Bostich

  • Advertise with us
Blog entry by jockmike2 posted 05-06-2008 03:48 AM 788 reads 0 times favorited 4 comments Add to Favorites Watch

I got my Stanley Bostich Compressor from SB a few weejs ago but have been unable to give a review of it due to medical reasons. This really deserves a read. Because I complained on Lumberjocks about their compressor, I was contacted by their Director of Product Developement at Stanley Bostich and asked what he could do for me to make thing right, in an email. First of all I was flabberghasted, I didn’t know what to email back to this apparent bigwig of this big company. He wanted to know what he could do for me? Who the heck am I that he should give a crap about. Apparently he cared a lot. I emailed him wondering if it was a joke or something. Nope, this was the real deal, gave me his cell #, his office #, and another # and told me to contact him anytime because he was serious he wanted to make things right. .........Well please read the review, it explains it all there. Thanks, mike

-- (You just have to please the man in the Mirror) Mike from Michigan -



4 comments so far

View Scott Bryan's profile

Scott Bryan

27251 posts in 3285 days


#1 posted 05-06-2008 04:36 AM

Mike,

Now that is what I call customer service. I will have to read your review.

-- Challenges are what make life interesting; overcoming them is what makes life meaningful- Joshua Marine

View Lee A. Jesberger's profile

Lee A. Jesberger

6819 posts in 3443 days


#2 posted 05-06-2008 12:29 PM

Mike;

It’s amazing that customer service is so overlooked. I’m very happy you did justice to the situation by posting the good deeds of the company official.

With my Ezee-Feed business, the only phone number I use is my personal cell phone. I’ve had my company phone disconnected, since I feel customers should be able to get immediate response from a live person, with the right answers. And who better to answer the questions than me!

You did a good thing following up with this Mike.

Lee

-- by Lee A. Jesberger http://www.prowoodworkingtips.com http://www.ezee-feed.com

View mrtrim's profile

mrtrim

1696 posts in 3343 days


#3 posted 05-06-2008 01:32 PM

who are you that he should give a crap about ? ill answer that , your jock mike , you have 4000 brothers that buy tools ! most importantly you are his customer ! apperantly you found a big wig that knows which side of the bread has the butter on it ! great story mike im really glad for ya

View jockmike2's profile

jockmike2

10635 posts in 3710 days


#4 posted 05-06-2008 07:59 PM

Thanks Trim, you made my day. Lee I could’nt agree more, this guy was the real deal, he wanted me satisfied no matter what. I mean it when I said he answered every email I sent him, so I never had to call him, but I bet I would have gotten him directly had I called. So you know exactly what you are doing with customer service. It will take you far. Like one guy said, on the review, you never hear from the happy customer, but you will from the unhappy ones. Mike

-- (You just have to please the man in the Mirror) Mike from Michigan -

Have your say...

You must be signed in to post the comments.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics

HomeRefurbers.com