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ScrollSaw Information and Resources #47: PayPal Card Issue

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Blog entry by jerrells posted 02-28-2013 04:15 PM 922 reads 1 time favorited 4 comments Add to Favorites Watch
« Part 46: Decision Going Forward Part 47 of ScrollSaw Information and Resources series Part 48: Enlarging PDF Files »

In order to open a store on ETSY, I took out a PayPal Master Care. I have loaded it with money and used it several times. However, the issue is every time I log into my account it requires me to change my password. So, I have done that, O about two dozen times. Even when I get to the first page and try to do anything the system will bounce me out and wants me to log in again. Of course the password I just set up will not work.

Now I have E-Mailed PayPal more than a few times. They have been real nice and sent replys of what I might check on my computer. Each time I have complyed with these instructions but the problem is not fixed. Finally I got an E-Mail from them stating that the issue has been turned over to the IT department and they will look into it/or contact me. Well, that has been over two weeks ago.

Yesterday I called and a nice young lady answers the phone. I tell her that I want the issue resolved RIGHT NOW. She reviewed the issue and all notes but stated that at the level of the call center they can not address of fix issues like this. Also, they can not nor is there a way to contact the IT department.

Finally, I stated to her that I wanted all FEES waved untill the issue is resolved. She put me on hold for a moment and came back and said they would be waved.

Has anyone had this type of issue and if so what did you do or how was it fixed.

-- Just learning the craft my Lord and Savior Jesus Christ practiced.



4 comments so far

View JesseTutt's profile

JesseTutt

804 posts in 767 days


#1 posted 02-28-2013 04:27 PM

Try going into your browser and deleting cookies, history, etc. Then run disk cleanup (My Computer, right click on disk drive, properties, general tab, and disk cleanup) and clean the whole computer deleting all the files.

It might be that you don’t have cookies turned on in the browser or that Internet security is set too high.

You could also try going over to a friend’s house and trying from their computer. This has several advantages: bad press for PayPal, if it continues to fail you have a witness to what the problem is, if it works then you know it is your computer.

There are various programs that will record what the screen shows including typing and mouse movements. Camptasia is the one I use. I would record the problem and save it. You could also offer to send the recording to PayPal to help with their problem solving.

Additionally, I would send a thank you e-mail / letter to PayPal customer service thanking them for waving the fees as promised by xxx on yy date at zz time. This helps document the waving of fees in case someone else in PayPal tries to re-apply the fees.

When you get a resolution, please let us know what it is so we can all benefit.

-- Jesse, Saint Louis, Missouri

View ~Julie~'s profile

~Julie~

572 posts in 1691 days


#2 posted 02-28-2013 05:57 PM

I have an etsy shop and use PayPal and have not had problems with it.
Perhaps there is a PayPal help group online somewhere that could help you?

-- ~Julie~ followyourheartwoodworking.blogspot.ca

View Woodstock's profile

Woodstock

235 posts in 1944 days


#3 posted 02-28-2013 06:55 PM

By chance do you have any type of anti-tracking protection program running in the background such as “PeerBlock”?

Quoting from their website:

“PeerBlock lets you control who your computer “talks to” on the Internet. By selecting appropriate lists of “known bad” computers, you can block communication with advertising or spyware oriented servers, computers monitoring your p2p activities, computers which have been “hacked”, even entire countries! They can’t get in to your computer, and your computer won’t try to send them anything either.

And best of all, it’s free!”
End Quote

I bring this up as programs like this (if allowed), will stop things (code) from running in the background that company’s such as PayPal use to confirm that you REALLY are who you say you are each time you log in based on past log-in’s. Or track where you go on the internet for ad placement. Similar to what many invasive cookies do but more dynamic.

And it’s amazing just who is following where you go in the background EVERY TIME you connect to the internet. 1,000 of sites from all over the world. And I’m talking everyday users like us, not just those malcontents who are trying to break the law. Programs like Peerblock show just who is tracking you at every given moment.

It tends to block EVERYTHING till you train it to recognize legit websites as being “OK”.

Full disclaimer: I do use PeerBlock, but have no other connection to this company. Other than being a happy user who is staying more anonymous from invasive tracking software than just blocking cookies and running Antiviral/malware programs.

(Snicker. Who me? Paranoid?)

-Dave

-- I'm not old. Just "well seasoned".

View Monte Pittman's profile

Monte Pittman

14207 posts in 994 days


#4 posted 03-01-2013 08:02 AM

I thankfully have not had that problem. It would cause me to tear what little hair I have out. Hope you get a quick resolution of this.

-- Mother Nature created it, I just assemble it.

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