Just wanted to share a good experience with Rockler.
They’re getting some new pen kits in and I ordered a Jr. Gent in black titanium. When I received the kit I got a gold finish kit. The part number matched what the site had listed as the BT kit but the description said it was a gold kit. New item, slight mix-up, it happens.
Rockler sent me a new kit and no charge and told me to keep the gold kit for my troubles! Always nice to get quick and courteous service these days.
-- Tim D. - Woodstock, GA