Thanks Rockler!

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Blog entry by itsme_timd posted 04-24-2008 05:42 PM 711 reads 0 times favorited 4 comments Add to Favorites Watch

Just wanted to share a good experience with Rockler.

They’re getting some new pen kits in and I ordered a Jr. Gent in black titanium. When I received the kit I got a gold finish kit. The part number matched what the site had listed as the BT kit but the description said it was a gold kit. New item, slight mix-up, it happens.

Rockler sent me a new kit and no charge and told me to keep the gold kit for my troubles! Always nice to get quick and courteous service these days.

Thanks Rockler!

-- Tim D. - Woodstock, GA

4 comments so far

View Scott Bryan's profile

Scott Bryan

27251 posts in 3245 days

#1 posted 04-24-2008 10:31 PM

Hi Tim,

I have always had good service with Rockler. I am sure that they are successful because of this type of service.

Thanks for the post.

-- Challenges are what make life interesting; overcoming them is what makes life meaningful- Joshua Marine

View motthunter's profile


2142 posts in 3222 days

#2 posted 04-24-2008 10:43 PM

maybe they have turned over a new leaf… I am not usually so lucky with them

-- making sawdust....

View Mark E.'s profile

Mark E.

387 posts in 3166 days

#3 posted 04-24-2008 10:58 PM

Rockler has been one of my favorites for a very long time. I have never had an issue with their customer service.

-- Mark

View bbqking's profile


328 posts in 3147 days

#4 posted 04-25-2008 03:40 AM

I have had some problems with Rockler, but once you let customer service know, it is taken care of and fast. Hats off to those guys (and gals).

-- bbqKing, Lawrenceville

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