LumberJocks

Review: Steel City 8" Industrial parallelogram jointer 40605

  • Advertise with us
Blog entry by iannlb posted 2277 days ago 5657 reads 0 times favorited 5 comments Add to Favorites Watch

Wow quite an ordeal, order placed 18Nov. 2007 recieved 2 weeks later. The crate of the jointer base was smashed apart on the infeed end. The manager of the local WoodCraft store (1.5 hours away) told me don’t worry about it if its damaged they would replace it. I took home both boxes ( mistakes 1&2). The jointer base was crushed in 5/8 in the center of the front and back to the point of the logo popping loose. Woodcraft said no problem we’ll order another one.

On 19 Nov. 2007 I went back to Wood Craft to purchase the Steel City 17” drill press with laser which wasn’t in stock. They ordered it for me for in-store pick-up and said about 2 weeks. When I called about the jointer base I offered to bring it back and they told me to just wait untill the drill press is in and pick up them both. I called a couple of times a week over the following 5 weeks to check on my drill press that was still not there and to ensure that the new base was the correct one. Finally, on the 6th week my drill press arrived so I repacked the dented base and drove back down. To my amazement they had the WRONG BASE !!!

I emailed Steel City on their web site and heard back 6 more days later. It was actually Scott Box, President of Steel City Toolworks. He told me he was sorry and said he would have a new one in 1 week shipped to my door. Cool, accept 2weeks later it arrived. Mind you I havent had a chance all this time to check the jointer tables and fence for flatness. Not much to brag about there either. The fence is a banana .0115 dip that spans all but 6” on either end. How about a .045 dip about 6” from the blade all the way across the 8” width of the out feed table. This sucks! I am embarressed by this whole ordeal, I thought I was the smart guy who did his research and didn’t just go with the big name like Powermatic or Delta. I just sent an email to Scott Box lets see how it goes. Todays date 22 January 2008 only 8 weeks later.

P.S. Can’t say much for tech support either. I called 2 days ago and still haven’t even heard anything or talked to anybody. I have a Rikon bandsaw call them and talk to a real person anytime I call.

-- Iannlb



5 comments so far

View John's profile

John

340 posts in 2298 days


#1 posted 2277 days ago

Wow – what a bummer! Their tools are so nice, too bad their distribution & customer service aren’t. You should post this in Reviews…

-- John - Central PA - http://affyx.wordpress.com

View Scott Bryan's profile

Scott Bryan

27251 posts in 2322 days


#2 posted 2277 days ago

I agree this is a downer. Getting new tools is one of the benefits of this hobby. But to have them shipped in this kind of condition is atrocious. I feel your pain. Whenever I get a new tool it is just like Christmas and I simply can’t wait to turn it on and make some sawdust.

Keep us posted on the results because, like you, the Steel City products look interesting to me.

-- Challenges are what make life interesting; overcoming them is what makes life meaningful- Joshua Marine

View ricktrue's profile

ricktrue

1 post in 2212 days


#3 posted 2200 days ago

All I can say is that my experience with Steel City was totally the opposite. I bought several items from my Woodcraft dealer. A couple of items got slight {insignificant} mars and a small item of two was missing and the factory rep was all over it. People at “head quarters” were pleasant and got it taken care of right away. That’s my story. When a company doesn’t stand behind a product or “hides”, I’m the very first to complain and spread the word.

-- ricktrue

View iannlb's profile

iannlb

11 posts in 2279 days


#4 posted 2200 days ago

Hi Ricktrue,
Good news, please let me clarify; the people at Steel City were extremely helpful in my case as well. I was just upset that it took so long for the initial respone to my email and voicemail. However, since then tech support and even a company exec. have been great. I’m glad to here all went well for you, wish you the best and look forward to reading your review of the equipment that you purchased after using it for a while.

iannlb

-- Iannlb

View Woollymonster's profile

Woollymonster

23 posts in 741 days


#5 posted 719 days ago

If you haven’t already, read the reviews for PowerMatic and Delta. It is the same junk made in the same sweatshops in China and Taiwan and you will have all the issues you mentioned above. I did.

Have your say...

You must be signed in to post the comments.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics

HomeRefurbers.com

Latest Projects | Latest Blog Entries | Latest Forum Topics

GardenTenders.com :: gardening showcase