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#1 posted 08-14-2010 11:27 PM
I notagree with your rant.There are 2 issues here regarding the blade.The manufacturers lack of controls on their manufacturing/packaging and the hardware store for continuing to sell what obviously was repeated returns by not pulling them out of stock. a total lack of customer service on their part.
-- When I was a boy, I was told "anyone can be President", now I'm beginning to believe it!
#2 posted 08-17-2010 05:08 PM
After spending hours yesterday looking elsewhere for my blade, to no avail, I check back at that same hardware store this morning. GREAT! I FINALLY got my blade. Their shipment came in. Now for the kicker. They got in ONE BLADE! Get this. They only ordered one since they have a back stock of blades that people have returned. It doesn’t matter to them that they were returned for a good reason. They could at least mark them down or remoark them with the correct length that’s in the package or something. No. They’re determined that someone will buy them and keep them even if they’re the wrong length. This just doesn’t make any sense to me. I found an online source. I think I’m going to order an extra so that when I need another I’ll have it on hand. When I install that one, I can go ahead and get my next extra on the way. I just really don’t want to deal with that particular hardware store again, and noone else locally can get them except sears. I don’t want the sears blade because I don’t know what company makes them and they can’t seem to tell me. I’d have to order one to find out. This doesn’t seem right to me either. I’ll just order them online so I know I can get the Olson blades that I’m used to.
#3 posted 08-17-2010 10:34 PM
My response should have started out with “I totally agree with your rant” Sorry for the bad typing.
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