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random #6: Suffolk Machinery band saw blades - helpful folks

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Blog entry by Gary Fixler posted 03-06-2009 12:17 AM 2421 reads 0 times favorited 3 comments Add to Favorites Watch
« Part 5: Ouija Router Part 6 of random series Part 7: The tiniest woodshop - resawing miniboards »

I made the mistake of ordering 1 each of their 1” thick (my saw’s max) 103PC (3TPI) and 102PC (2TPI) swedish steel blades in the wrong length. I went by info I found online when ordering, instead of walking out to the shop to check for sure. Online places said 133”. The machine says 135”-137”. It just wouldn’t go on, even at the bottom of the top wheel’s extension.

my old, generic 'wood' blade that came with the Craftsman 18

I called Suffolk just now, and they said 133” is a common length, so no restocking fee. Just send it back, and he’s sending me out the right lengths, based on all the info he had on file, so I didn’t have to repeat any of it to him. I like good companies. Rockler and Sherline have been 2 others that have been as easy and helpful to work with, and they’ve gotten tons of business from me because of it. I had spent months occasionally looking into what would be the right blades, and finally realized I should just ask the people who know, and called them. I’d heard nothing but good things about them, and I got a person immediately, which I’m no longer used to, and he was calm, friendly, and patient, and helped me weigh all my options, and I felt I’d really gotten the right blades for me by the end.

new blades from Suffolk - unfortunately too short for my saw - my fault

The blades looked great, too. So much more powerful and professional looking than the junky stuff that came with the Craftsman 18” wood/metal band saw. I see people on YouTube, and on “How It’s Made” flying through wood on their band saws, and then I go try it, and the ~8TPI blade it came with ‘for wood’ just burns away, barely making it through. I couldn’t wait to try these new ones out, but at least now I’ll have the weekend to work on the 12 other projects I should be finishing, instead of playing with resawing logs at last, though I only have a few so far (hard to come by here in the LA suburbs).

new blades from Suffolk - unfortunately ordered too small for my bandsaw by me

-- Gary, Los Angeles, video game animator



3 comments so far

View HokieMojo's profile

HokieMojo

2103 posts in 3188 days


#1 posted 03-06-2009 12:29 AM

you are going to be thrilled with the results.

View SCOTSMAN's profile

SCOTSMAN

5839 posts in 3045 days


#2 posted 03-06-2009 12:30 AM

I did the same thing ordered for my small bandsaw 59 inch instead of 95 inch without thinking.Anyway I telephoned the company I had gotten used to talking to the boss there on the phone as he’s welsh like my wife anyway he gave me the extra size for no extra charge just told me anyone can make a mistake and asked me to send them baCK so a great company what do you think of that for service.??Alistair

-- excuse my typing as I have a form of parkinsons disease

View Gary Fixler's profile

Gary Fixler

1000 posts in 2842 days


#3 posted 03-06-2009 12:38 AM

HokieMojo – I cannot wait. I’m so excited for the right-sized blades getting here, but man are these dangerous. The wood blade my saw came with is like a kitten next to these tigers. Coiling it up again to ship back, the 3TPI sprung and raked across my arm, and it looks like I got in a fight with a big cat. I’m going to be keeping my hands well away from the blades when they’re in and running at speed. Maybe I’ll come up with a jig that lets me stand outside the garage :)

rob – good to hear more support for these blades. I’m too excited now to see what they can do when the right-length ones arrive next week.

Alistair – that’s a heartwarming story! I too often hear about ruthless companies these days. It makes me extra glad to see all of these little acts of kindness. It seems to be pretty prevalent in the world of people who make things, at least in my short experience in it.

-- Gary, Los Angeles, video game animator

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