A week or so ago, I blogged about the purchase of a set of Narex chisels and the Work Sharp 3000. It was a great combination of chisel and sharpener and I was pleased with the results except for one 6mm chisel. The mortising chisels and the other 3 bench chisels sharpened nicely but I could not get a good edge on this one chisel. I kept an eye on it while sharpening, did not let it get too hot, and never noticed any bluing, but every time I got close to a clean edge, it would just crumble.
I sent an inquiry to Highland Woodworking, I just wanted to know if this was an uncommon complaint (I could not rule myself out completely) and whether it was possible for a tool to have not fully been tempered in the manufacturing process. A rep by the name of Alexandra Lovinger contacted me back via email and let me know that a new chisel is on its way to me. No questions, no requests for me to send the other chisel back for inspection, and the email was not only professional, but upbeat and friendly.
I let Alexandra know that I was a member of the LJ community and that I would pass her excellent customer service to the good folks at LJs. This is not a place that I customarily order online supplies from, but since they were willing to take a hit on the chisels with no questions asked, I will make sure I order a few items from them in the future.
Thanks folks for listening,
-- There is little that is simple when it comes to making a simple box.