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Blog entry by David Murray posted 801 days ago 2898 reads 0 times favorited 8 comments Add to Favorites Watch

I finally got my drill press back from the “authorizied service center”. It only took 14 months to get it properly repaired. Even then a part was left off, not an important part but a part non-the-less. So instead of having it gone to the service center for who knows how long, I called Delta to have them send me the part and I would install it myself. This drill press (model 17-959L) is under warranty and as they have done in the past and sent minor parts to me free of charge they no longer do that because “Delta Woodworking Tools” has been sold to another company and changed its policy. But they would be more than happy to SELL me the part for $6.95 plus $10.95 shipping. Needless to say I’m not very happy with Delta and I will not ever buy another “Delta Woodworking Tool” AGAIN. I just had to vent my anger after paying almost $600 for this drill press I would expect to get better service. I guess this is another example on customer No service after the sale has become the normal way of doing things.

-- Dave from "The Sawdust Shed"



8 comments so far

View BlankMan's profile

BlankMan

1487 posts in 1852 days


#1 posted 801 days ago

Man sorry to hear that. I’ve always had good luck when dealing with Delta if I needed something under warranty or even otherwise. But I was afraid of this when Black & Decker took them over. Black & Decker has a different mentality and it’s not about customer service, sell a lot of cheap junk and reap in the cash and once it’s bought ain’t their problem IMO.

And I see a lot of cheap junk sporting the Porter-Cable name now too. That happened once before when the parent company tried putting Porter-Cable’s name on cheap junk. Didn’t fly then doubt it will now. Took a long time for Porter-Cable to dig themselves out from under that. Now Black & Decker is doing it again.

-- -Curt, Milwaukee, WI

View stefang's profile

stefang

11812 posts in 1833 days


#2 posted 801 days ago

Hi Dave. Wow, 14 months. That is service, but unfortunately the wrong kind. I have a Delta bandsaw and a few years ago I was having trouble with the motor. I thought it was a capacitor and I couldn’t find a Delta source for that, even after searching on the net and contacting some of the companies. I didn’t even get a reply from any of them.

As it turned out, my existing capacitor was ok, but the mount was a little loose so I was able to just tighten it. Otherwise I haven’t had any problems with the saw, but I wouldn’t buy anything from them again, after experiencing their total lack of service and non-existent level of concern for their customers. Really inexcusable for such a good and old brand name.

-- Mike, an American living in Norway.

View doncutlip's profile

doncutlip

2832 posts in 2055 days


#3 posted 801 days ago

I’m off Delta too. Perhaps they are selling the brand name now, not quality. When I buy, I do compare vendors and Grizzly usually comes out with the lowest price. Might not be 100% the same quality, but darn sure good enough. And 14 months – I would have been screaming after 2!

-- Don, Royersford, PA

View David Murray's profile

David Murray

182 posts in 1613 days


#4 posted 801 days ago

I did not realize Black & Decker bought them, that explains a lot, I have stayed from B&D tools. I have several other Delta tools and I hope I don’t have any problems with them.

-- Dave from "The Sawdust Shed"

View chopnhack's profile

chopnhack

366 posts in 893 days


#5 posted 801 days ago

Wow David, sorry to hear that. You are right though, more and more the ethics of business is all memememe, get that dollar now and who cares if you have to do the service later, we may not be around to have to worry about it… I can just see that kind of chat occurring in board rooms…

-- Sneaking up on the line....

View WinterSun's profile

WinterSun

163 posts in 1109 days


#6 posted 801 days ago

Dave and Curt (hi neighbor!), you guys are a bit behind on the Delta ownership situation… Pentair sold Dela and PC to B&D around ‘04. About a year ago, they sold Delta off to a (I think?) Taiwanese company that has ties with either Ryobi or Milwaukee’s current parent company.

-- Rory // Milwaukee, WI

View BlankMan's profile

BlankMan

1487 posts in 1852 days


#7 posted 799 days ago

Hey Rory!

No wasn’t behind, I knew Pentair sold to B&D, was bummed with that cuz Pentair let Delta & PC do a good job. But Delta got sold again? Didn’t hear that gonna havta check that out.

But, I remembered hearing something about B&D being bought by Stanley so I checked that out. Yep. Always had a high opinion of Stanley so we’ll see. I initially thought this would be a good because Nolan D Archibald, the CEO of B&D before the sale was the person I blamed with the junk bearing the B&D name, and thought he’d be gone. Nope. He’s now the Executive Chairman of the Board of Stanley Black & Decker so the junk will persist.

-- -Curt, Milwaukee, WI

View BlankMan's profile

BlankMan

1487 posts in 1852 days


#8 posted 799 days ago

Hey Rory you’re right, January 2011 Delta was sold to Taiwanese company, Chang Type Industrial Co., Ltd.

The article mentioned offering a miter saw again, which I was disappointed in when Delta and PC stopped making them but B&D wanted to push DeWalt ones. I have the Delta 12” dual laser 36-355 and it is one excellent chop saw.

But that sure explains why I’m seeing the Porter-Cable name show up on junk now. B&D trying to leverage the name and reputation but it won’t last, it’ll soon be known and in the same low class as B&D’s own stuff.

-- -Curt, Milwaukee, WI

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