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Backorder is killing me!!!

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Blog entry by darrenjttu posted 08-30-2011 03:56 PM 1222 reads 0 times favorited 15 comments Add to Favorites Watch

I ordered this saw in February and it keeps on getting pushed back. Now they are saying October. I didnt mind at first because I just had a new baby but now that I have a little bit of free time during the day (10 min) I wish I had this saw. I thought about ordering a different one but this one is exactly what I need and the price is way cheaper than other comparables.



15 comments so far

View Bertha's profile

Bertha

12951 posts in 1448 days


#1 posted 08-30-2011 04:09 PM

Is it bad that I knew the company before I clicked?
It’s like trying to order ammunition. A lesson in patience is what my fiance’ tells me;)

-- My dad and I built a 65 chev pick up.I killed trannys in that thing for some reason-Hog

View crank49's profile

crank49

3524 posts in 1726 days


#2 posted 08-30-2011 04:17 PM

You know, that company has to be missing a ton of sales due to their retarded inventory policy. If I want something, I don’t want it 6 or 8 months from now. I’ll go for something else, or buy used. In 6 months I could find a PM or Uni for less money on CL.

-- Michael :-{| “If you tell a big enough lie and tell it frequently enough, it will be believed.” ― A H

View Greg..the Cajun Wood Artist's profile

Greg..the Cajun Wood Artist

5283 posts in 2063 days


#3 posted 08-30-2011 04:19 PM

I would never support a company that does this. There is competitipn out there. I have a grizzly table saw and a grizzly planer but I got them about a week after placing the order.

-- Each step of every Wood Art project I design and build is considered my masterpiece… because I want the finished product to reflect the quality and creativeness of my work

View wiswood2's profile

wiswood2

1128 posts in 2451 days


#4 posted 08-30-2011 04:48 PM

I had to wait 6 months for grizzlys 10” service sander ,but I am very glad I did ,I have 15 other major grizzly tools ,all the rest I got within 7 to 10 days after ordering, they told me right up front that it would be 5 months when I ordered it.If you whant it bad wait. Good luck.But waiting is a bitch.
Chuck

-- Chuck, wiswood2 www.wisconsinwoodchuck.com

View ShaneA's profile

ShaneA

5456 posts in 1353 days


#5 posted 08-30-2011 04:59 PM

You would think a saw could be redesigned, built, and then shipped on the slow boat from china and arrive sooner. You are a patient man, I commend you. That length has to be bad for sales. But like Al, I did not have to look to see who we were talking about. Good luck.

View Bertha's profile

Bertha

12951 posts in 1448 days


#6 posted 08-30-2011 05:00 PM

Chuck, you’re OK with waiting 6 months? Well, I guess you have better patience than me. That’s three months shy of a pregnancy, brother! That must be some kind of serious late second trimester saw, lol.

To Crank, you think so?
http://huntington.craigslist.org/tls/2569896750.html

That’s a humpback 2hp Uni with inserts, bladeguard, and miter.
Available NOW, lol.

-- My dad and I built a 65 chev pick up.I killed trannys in that thing for some reason-Hog

View Brandon 's profile

Brandon

197 posts in 1422 days


#7 posted 08-30-2011 05:03 PM

I ordered 2 parts for my 48” combo sander and it took 4 months to finally receive them. It’s a mixed emotion when it comes to ordering parts or tools from them. Do I go without for months or order from competitor and pay more and receive it in a week.

-- An investment in knowledge pays the best interest. Benjamin Franklin

View darrenjttu's profile

darrenjttu

82 posts in 1847 days


#8 posted 08-30-2011 05:05 PM

Well I just got an email back from grizzly. Looks like they got thier shipment in sooner than they expected and my order is being shipped today. What a coincidence! I should have sent a letter sooner.

View daltxguy's profile

daltxguy

1373 posts in 2669 days


#9 posted 08-30-2011 05:06 PM

At least you have the option of being able to order it – no nice table saws are available in New Zealand unless you import it yourself at great cost. An 8 month lag in inventory, however, might soon put a company out of business. Not many would be patient enough to wait that long. Price is a motivator but after 8 months I’d begin to wonder if the company is really still in business, not that Grizzly is likely going anywhere but I’ll bet it is losing customers with that kind of customer response time.

-- If you can't joint it, bead it!

View Bertha's profile

Bertha

12951 posts in 1448 days


#10 posted 08-30-2011 05:11 PM

Someone pointed out that anytime you order from Grizzly, it’s a big gamble; you gamble that you won’t have to slot trunnions (lol), the miter slots won’t square (lol), the motor won’t run (lol), or you have to wait 6 months (big lol). That being said, the gamble is not without significant reward: you get a gigantic discount and if you get a good machine, it’s a good machine. I’ve seen enough here that my opinion is made.

-- My dad and I built a 65 chev pick up.I killed trannys in that thing for some reason-Hog

View ken_c's profile

ken_c

269 posts in 1917 days


#11 posted 08-30-2011 05:31 PM

hmmm, my unisaw was in stock and came home with me when I bought it from the local Marsh Power tools. I guess that’s because it took a truck from Tennessee to Michigan, rather than a slow boat from China…

View Bertha's profile

Bertha

12951 posts in 1448 days


#12 posted 08-30-2011 05:36 PM

^Oh Snap!

-- My dad and I built a 65 chev pick up.I killed trannys in that thing for some reason-Hog

View hairy's profile

hairy

2109 posts in 2287 days


#13 posted 08-30-2011 06:45 PM

I had a similar problem with Powermatic. They took 5 months to deliver a sale item.

They have lost me as a customer.

-- in the confusion, I mighta grabbed the gold ...

View Bertha's profile

Bertha

12951 posts in 1448 days


#14 posted 08-30-2011 06:46 PM

^I’d dump Martin over something like this.

-- My dad and I built a 65 chev pick up.I killed trannys in that thing for some reason-Hog

View dbhost's profile

dbhost

5387 posts in 1987 days


#15 posted 08-30-2011 07:17 PM

It seems to me that Grizzly among other tool vendors is having serious supply line issues. If you cruise the forums and search for Grizzly you will find rants about back orders, and not honoring advertised sale pricing, but I must admit that although there are a few posts about quality issues, they are few and far between. When you consider the sheer number of machines Grizzly has out there, compared to companies like Laguna, which I see quality rants about them fairly frequently, I must say that generally it seems that most people get good quality from Grizzly, and the manufacturing flaws that slip through are the exception rather than the rule…

I think a LOT of the problems that customers are running into with Grizzly is because of their short supply line model. They try not to keep tons of inventory on hand, rather make the sale and basically ship it through from the MFG to the customer. In effect they are acting as nothing more than a routing agent from the MFG to the customer… This keeps the prices low, and when there are no hangups in the supply chain this model works great. However when fuel prices fluctuate, or other factors that influence pricing or availability from the manufacturer, they have no back inventory to fall back on to fulfill their commitments. And it’s not just Grizzly doing this. To one extent or another all of the big tool companies do this. It just seems Grizzly really mismanaged their customer relations over these issues by passing the problems on down to the customer instead of absorbing the hit to buy customer good will… That is a conscious choice that Grizzly has made at the executive level, and while not the smartest choice, it is understandable… Business after all, exists to make money not lose it.

-- My workshop blog can be found at http://daves-workshop.blogspot.com

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