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Legacy Maverick 3x5 Gen. II #19: Legacy Woodworking took a plunge . . .

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Blog entry by copythat posted 04-07-2018 04:40 AM 1439 reads 0 times favorited 8 comments Add to Favorites Watch
« Part 18: Taking my mind of the issue . . . Part 19 of Legacy Maverick 3x5 Gen. II series Part 20: Automatic Blast Gates »

I can’t begin to describe how disappointed I am with the customer service at Legacy Woodworking. On March 30th, Tracy Anderson, the President of Legacy Woodworking Machinery sent the following email:

“Rob,

I will call you on on Monday after I have had a chance to look over your order and speak with John. Would you please check out one measurement for me before Monday? Measure the width of the gantry uprights. Tell me if it is 10” wide wide as shown in this photo.

Thanks,”

I responded the same day by giving Tracy the measurement he asked for, my phone number, and also telling him I looked forward to his call on Monday. Well, Monday came and went and, much to my surprise, NO PHONE CALL. I sent a follow-up email and received no response. I am thoroughly disgusted. I’m not sure what I disliked more, being lied to by the salesman or being blown off by the president of the company.

I work for a state bar and most of my friends and associates are lawyers. Come Monday, I am going to ask for help. It won’t be free but it will be worth it.

Until next time; cheers!

-- Rob



8 comments so far

View Rich's profile

Rich

3543 posts in 708 days


#1 posted 04-07-2018 05:31 AM

Let us know if we can help.

-- Half of what we read or hear about finishing is right. We just don’t know which half! — Bob Flexner

View BCaryville's profile (online now)

BCaryville

4 posts in 522 days


#2 posted 04-07-2018 12:17 PM

Please continue to post the progress of this situation. I wish there was a way to help but not sure how. We’re hoping for the best for you!

View Dwat's profile

Dwat

23 posts in 228 days


#3 posted 04-10-2018 01:11 PM

My thoughts at this point to Mr. Anderson would be, and giving him the benefit-of-the-doubt The only resolve to this issue would be for the company, and at their expense, to deliver and placed in your shop the correct unit and pick up the other.

If this does not happen, Legacy is off my list.

-- -There is no limit to what you can do if you do not care who gets the credit-

View copythat's profile

copythat

151 posts in 725 days


#4 posted 04-11-2018 01:55 AM

I had a long ride home from work today and decided to call the one employee at Legacy Woodworking who sided with me from the get go. I asked her if she remembered me and she told me she did and that she was on the floor looking at my “new Gen II” under construction. I asked her what she was talking about and she told me the owners decided to send me a new machine. She asked if they notified me and I told her no that I was calling to find out why Tracy Anderson never called. I was in a mountainous region and asked if I could call back tomorrow to find out about the status of my new Gen II. I am guarded but pleased about the revelation. I will let you know what I learn tomorrow.

-- Rob

View copythat's profile

copythat

151 posts in 725 days


#5 posted 04-11-2018 01:56 AM



Let us know if we can help.

- Rich

I appreciate the offer. I had some news today and will let you know more tomorrow.

-- Rob

View Dwat's profile

Dwat

23 posts in 228 days


#6 posted 04-11-2018 06:29 PM

Hope that’s not BS and that Mr. Anderson has a good excuse.

-- -There is no limit to what you can do if you do not care who gets the credit-

View Dwat's profile

Dwat

23 posts in 228 days


#7 posted 04-18-2018 01:51 PM

Rob,
What is the latest?

-- -There is no limit to what you can do if you do not care who gets the credit-

View copythat's profile

copythat

151 posts in 725 days


#8 posted 07-05-2018 05:45 AM

I just posted an update in a new blog entry. The issued is resolved in my favor. Thank you all that offered to help!

-- Rob

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