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Another mixed bag from Grizzly

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Blog entry by coloradoclimber posted 2622 days ago 13920 reads 1 time favorited 32 comments Add to Favorites Watch

Well I did it again, I ordered from Grizzly and got what I should have expected.

I’ve been wanting a tenoning jig, I read some reviews, Grizzly is rated a good value, generally as functional as any other brands. I looked at the pictures of the grizzly and others and decided the grizzly looked just as good and was substantially less money. I’ll be reviewing the tenoning jig in another thread but for now here’s a short intro to other stuff I found in the box.

I ordered the jig, $65 w/ shipping so I thought I might as well piggyback on some of the shipping and grab a couple other items. So I ordered two supposedly timberwolf bandsaw blades and a 6 inch outside caliper.

Grizzly Tenoning Jig Box

The bandsaw blades are advertised by grizzly as genuine timberwolf. I couldn’t tell when I received them, no identifying marks of any kind. The blades were simply bare raw blades, coiled up and thrown in the box with the calipers and the 20 lb tenoning jig, all bounced around together. I’m not kidding, the blades were just tossed in the box with no protection, not even wrapped in plastic or shipping paper. Nothing at all to identify them as timerwolf blades, who knows what I bought. This picture is just as the blades looked when I removed them from the box.

Timberwolf blades ?????

The calipers came as I should have expected. They were trapped in a plastic bag, but as soon as I opened the bag the caliper sprung apart and half a dozen pieces ended up on the floor. The threaded rod that sets the calipers was cross threaded in the nut and stripped out. I’m used to junk like this from Grizzly so I kind of expected to have to reassemble and fix things they send. I figured I could just screw it all back together. Not this time, the setting rod is pretty much stripped on the end. I’ll have to try to find another threaded rod or just toss em in the trash, should have known better.

Grizzly 6 inch calipers

The tenoning jig itself came in a box, packed in styrofoam. So that all sounded good until I unpacked it. I dont know how it happened but the styrofoam packaging was crushed and busted in the box and pieces were piled up and scattered within the box. The jig looks salvageable, but we’ll see.

The pictures of the scattered parts and the busted foam are just as the box came. I only lifted out the jig and thats what I saw beneath.

Tenoning Jig box inside

Tenoning Jig Box Inside Busted

I know, fool me once shame on you, fool me twice, shame on me. I should have known better, but those “low” prices and “best value” awards got me to lower my guard. Hopefully the tenoning jig turns out better.

This experience pretty much mirrors my experience with grizzly tools as described in this thread on grizzly quality



32 comments so far

View Bob Babcock's profile

Bob Babcock

1804 posts in 2717 days


#1 posted 2622 days ago

I’m not pleased to hear this. I just bought a new Grizzly bandsaw. My experience so far has been good…but then I haven’t even opened up the riser block kit yet. This is my 1st bandsaw so take what I say with a grain of salt or three, but I had no problems with parts or quality. I bought my new 105” blades from Highland Woodworking online.

Don’t think I’ll be ordering much else from them if this is more typical.

-- Bob, Carver Massachusetts, Sawdust Maker http://www.capecodbaychallenge.org

View jockmike2's profile

jockmike2

10635 posts in 2877 days


#2 posted 2622 days ago

I ordered a mortising attachment for my drill press about 3 yrs. ago and as I was putting it on it cracked around the collar. I sent it back to Grizzly with an explanation as to what happened. They replaced it like a good company should with the same defective cast iron mortising attachment as before which cracked also. This time they would not replace it saying it was my fault I was using too much force installing it. I told them I should’nt have to use any force installing the damn thing. Well I argued and threatened to sue and wrote to the corporate execs and never got anywhere. I still get Grizzly catalogues in the mail and I still toss them out without opening them. Screw Grizzly as far as I’m concerned. Bandsawblades.com is a good place to get band saw blades if you’re interested. Olson Blades mostly I think, and cheap. I’ve got a 12inch bandsaw from sears which takes an 891/2 in saw blade. At sears or anywhere else you’ll pay 50.00 dollars they are 18.00 dollars on this site. Jockmike

-- (You just have to please the man in the Mirror) Mike from Michigan -

View BlueStingrayBoots's profile

BlueStingrayBoots

725 posts in 2633 days


#3 posted 2622 days ago

I got some Grizzly tools. The 4 big tools havnt let me down but the small stuff is junk. I’ll trade for Laguna anyday though.
My plan was to buy cheap just before years end sale and resell later without taking a beating on price. They are inexpensive.

View coloradoclimber's profile

coloradoclimber

548 posts in 2699 days


#4 posted 2622 days ago

I don’t necessarily mean for this to be a complete indictment of Grizzly.

The consensus seems to be that the smaller tools vary from a complete crap shoot to just plain junk but the larger stationary tools seem to be a pretty good value. Reasonable quality for a pretty good price. A lot of people seem very happy with the larger tools. Bob, I expect if your bandsaw runs well and was defect free when you got it then it’s probably a good tool.

The last large piece of equipment I had from grizzly was a 1023 table saw. It took a lot of work on my part, including grinding the trunnion castings, to get it working properly, but when I was finally done it wasn’t a bad saw.

I’ve never had to go through more than one exchange of a broken or missing part. It is my experience that grizzly has been very willing to exchange or replace parts.

I was just trying to be cheap I guess. It’s not like I had the house mortgage in this so I’ll not be loosing too much sleep. And if I had a large piece of grizzly equipment I’m guessing I’d not be loosing too much sleep over that either.

View coloradoclimber's profile

coloradoclimber

548 posts in 2699 days


#5 posted 2622 days ago

Quick update on the tenoning jig. Got most of the oil cleaned off, the thing was soaked, dripping oil, but it looks like all of the pieces are there and nothing is broken. I’ll do a more detailed write up later but keeping my fingers crossed.

View mot's profile

mot

4911 posts in 2667 days


#6 posted 2622 days ago

We have a brand in Canada called Craftex sold by Busy Bee Tools. I’ve had sort of the same experiences. Sorry to hear about your troubles. There is nothing quite as demoralizing as looking forward to a shipment and then having the experience you just had….again.

-- You can discover more about a person in an hour of play than in a year of conversation. (Plato)

View oscorner's profile

oscorner

4564 posts in 2942 days


#7 posted 2620 days ago

Thanks for posting this. I would have bought the tenoning jig from them if I hadn’t built my own. Now, I’m glad that I didn’t.

-- Jesus is Lord!

View Karson's profile

Karson

34870 posts in 3031 days


#8 posted 2620 days ago

I have good luck with their larger tools, 8” jointer and 20” planer, I’ve not bought smaller items.

-- I've been blessed with a father who liked to tinker in wood, and a wife who lets me tinker in wood. Southern Delaware karson_morrison@bigfoot.com †

View Greg Mitchell's profile

Greg Mitchell

1381 posts in 2700 days


#9 posted 2589 days ago

I have the same Grizzly tenoning jig, and bought it after reading some reviews at you did. I have bought quite a few tools from Grizzly over the years both large and small. The tenoning jig has worked well for the past year or so since I bought it. No complanits on it quality. I only realy problem I had was with a wood lathe that I bought. The was no handle for the tail stock and tool rest in the box. When I called customer service they told me they would ship me some when they came off of backorder. Which would be about four weeks. I did get ahold of the parts department, and they rob some off of a lathe that was on the shelf, and shipped them to me. I hope they did not reseal the box, and ship it to someone else.

-- Greg Mitchell--Lowell, AR--gdamitchell@sbcglobal.net

View Drew1House's profile

Drew1House

425 posts in 2719 days


#10 posted 2588 days ago

I had the worst customer service experience I have ever had this past spring ordering from them… needed a quick workbench and ordered a maple top from them and shopfox legs. The legs have adjustable height feet… One was a front foot one was a back foot on one side… the other had 2 fronts… The issue is they would not replace it… I finally threatened to sit out front of the AWFS woodworking show with flyers detailing my experience and to call the state attourney generals office about their not sending me what I ordered and it came… It only took 6 months. What a fiasco. They said tough luck first.

Drew

-- Drew, Pleasant Grove, Utah

View daltxguy's profile

daltxguy

1373 posts in 2545 days


#11 posted 2507 days ago

about 7 or 8 years ago, I ordered a grizzly drill press. It arrived in pieces and I sent it back in disgust and never looked back. I then went out and bought a Delta and I’ve been very happy with it. I’ve been turned off grizzly forever. Love the bear, hate the tools.

-- If you can't joint it, bead it!

View Bob #2's profile

Bob #2

3808 posts in 2652 days


#12 posted 2507 days ago

I ship a lot of stuff in my business.
We have a rule: If you can’t kick it or drop it you can’t ship it.
We get less than 1% damage per year using this rule and a lot more satisfied customers.
What is missing in your shipments is called Dunnage and it’s what absorbs the shock between the box and you products. It’s as old as shipping itself.
If the box is too large and the dunnage is not proper for the type of shipment damage will occur.
Until suppliers realize that just replacing the product does not appease the customer they will continue to ill equip the shipping departments and hire well intentioned people with absolutely no experience in this import area.
I have had to stop dealing with companies based entirely on the fact they have no clue how to ship their own goods.

Bob

-- A mind, like a home, is furnished by its owner

View Drew1House's profile

Drew1House

425 posts in 2719 days


#13 posted 2507 days ago

Ill never buy from them again.. had a very bad experience with them as well. (this year, took months to straighten out)

Drew

-- Drew, Pleasant Grove, Utah

View A.W. "Pappy" Ford's profile

A.W. "Pappy" Ford

98 posts in 2513 days


#14 posted 2507 days ago

Wild. If you read on many of the other forums you’d think Grizzly could do no wrong – their pucker holes don’t stink according to many. Glad to see peoples’ real experiences.

-- --==[ Pappy ]==--

View Branden's profile

Branden

321 posts in 2767 days


#15 posted 2504 days ago

Thanks for sharing this info. Like others, my Bandsaw and 6” planer have been great. Troubling to hear about the small stuff.

-- Branden - Sacramento, California - www.ShopDogUSA.com

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