Yesterday, one of my Jet parallel clamps fell off the workbench and the handle snapped off. So I got online and sent Jet customer service an email to ask if they sell replacement parts, either a handle or a whole clamp head. I don’t need the whole thing.
After a quick response, they asked me what model clamp. Now, I’m thinking to myself why? It’s a parallel clamp and all I need is the head. It shouldn’t matter what the exact part # is. I bought these things years ago and have no clue. So I looked them up on their site and gave them the first 3 digits indicating it was a parallel clamp and all I need is a replacement head.
Today I get an email still asking for size and also my shipping address. They need to know what size because they are sending me a replacement clamp! “we don’t have parts for those”.
All I gotta say is that this, folks, is customer service. Even though it’s something a little as a $40 clamp, they didn’t have to do this. I specifically asked to buy parts from them, and they want to give me a whole new clamp. Jet tools have always been respected by me and this is just icing on the cake. I will never hesitate to buy ANYTHING jet
Just thought I would share this with you all…
-- Childress Woodworks