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Blog entry by childress posted 11-04-2010 03:02 AM 992 reads 0 times favorited 6 comments Add to Favorites Watch

Yesterday, one of my Jet parallel clamps fell off the workbench and the handle snapped off. So I got online and sent Jet customer service an email to ask if they sell replacement parts, either a handle or a whole clamp head. I don’t need the whole thing.

After a quick response, they asked me what model clamp. Now, I’m thinking to myself why? It’s a parallel clamp and all I need is the head. It shouldn’t matter what the exact part # is. I bought these things years ago and have no clue. So I looked them up on their site and gave them the first 3 digits indicating it was a parallel clamp and all I need is a replacement head.

Today I get an email still asking for size and also my shipping address. They need to know what size because they are sending me a replacement clamp! “we don’t have parts for those”.

All I gotta say is that this, folks, is customer service. Even though it’s something a little as a $40 clamp, they didn’t have to do this. I specifically asked to buy parts from them, and they want to give me a whole new clamp. Jet tools have always been respected by me and this is just icing on the cake. I will never hesitate to buy ANYTHING jet

Just thought I would share this with you all…

-- Childress Woodworks



6 comments so far

View swirt's profile

swirt

1946 posts in 1661 days


#1 posted 11-04-2010 04:03 AM

Impressive company response from Jet. Way more than they had to do. Respectable.

-- Galootish log blog, http://www.timberframe-tools.com

View interpim's profile

interpim

1133 posts in 2148 days


#2 posted 11-04-2010 04:08 AM

gotta love good customer service

-- San Diego, CA

View Bothus's profile

Bothus

428 posts in 1866 days


#3 posted 11-04-2010 06:03 AM

Thanks for posting this. I love the few Jet clamps I have and now I will feel good about buying more.

Jerry

-- Jerry Boshear, Professional Kitchen Designer, amature woodworker.

View scrappy's profile

scrappy

3505 posts in 2120 days


#4 posted 11-04-2010 07:35 AM

Glad to know if I have trouble with my lathe, they will be good to deal with for service. Thanks for the post.

Scrappy

-- Scrap Wood's the best...the projects are smaller, and so is the mess!

View Taigert's profile

Taigert

593 posts in 2530 days


#5 posted 11-04-2010 12:44 PM

Thats all I buy is Jet clamps

I love them

-- Taigert - Milan, IN

View Ken90712's profile

Ken90712

15102 posts in 1878 days


#6 posted 11-19-2010 08:31 PM

Great story bro , Hope all is well and quit dropping stuff.

-- Ken, "Everyday above ground is a good day!"

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