Woodworking blog entries tagged with 'customer service'

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View eldercop's profile

Anyone having the same problem with **&@@! Jet?

04-10-2014 02:39 PM by eldercop | 10 comments »

Lost the arbor nut on my JWTS10 table saw but had no idea it might require a new saw to replace it. Ordered the replacement nut from Jet, according to part number and diagram, waited the week plus, it arrives and doesn’t fit. I came a little unglued, being work stoppage on a much wanted project. Customer service transfers me to tech support where the conversation goes like this: Me The arbor nut you sent doesn’t fit. Tech Suport Guy I’m not surprised. M Huh? TSG Yup. W...

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View thiel's profile

Triton Router Update!

01-26-2011 06:21 AM by thiel | 3 comments »

Gang, A while ago I posted this blog entry ( about how I needed to replace the worm drive in my Triton table router since it had stripped. Triton (having been purchased by HTC tools) sent me out the new part with no questions asked, and I’d found an excellent description of the replacement process online. At the time, a couple of us noted that a nylon part for a worm gear seemed like a bad idea… and no surprise when six months later...

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View Rick Boyett's profile

Home Depot goes above and beyond!

12-30-2010 10:04 PM by Rick Boyett | 3 comments » article about my recent experience with HomeDepot Below is the letter I sent to HomeDepot’s CEO. I wasn’t expecting much out of them but instead they just gave me the tool I tried to order. I even offered to pay for it but they wouldn’t take my money. Good afternoon Mr. Blake, Earlier this week I ordered a Work Sharp 3000 from (order number W118122508) after finding out that that the tool was on sale. The website indicated that this too...

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View TheDane's profile (online now)

My Menards Shopping Experience

12-21-2010 10:21 PM by TheDane | 9 comments »

Shopping experiences at big box stores are not always bad. Below is the text of a letter I am sending to John Menard: Dear Mr. Menard: I am writing about the extraordinary customer service experience I had recently at the Menards store in Onalaska, Wisconsin. I am an amateur woodworker, and my shop is also my garage. Over the last several years, I have been using a particular model of a Shop Vac (Hang-Up) to suck up the water and gunk that melts off my car in the winter time. The sal...

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View ackychris's profile

My Woodcraft experience

05-28-2010 06:46 AM by ackychris | 14 comments »

I was just thinking that it’s pretty easy to slam a company when they screw up, but when they get it right it often goes unmentioned. Woodcraft, here’s to you. In case you don’t get to the end of this post, the moral of the story is that Woodcraft (online, not local) totally came through for me. I’ve ordered a few things from Woodcraft, and never had a problem. There aren’t any woodworking stores within two hours of where I live (unless you count the BORG&#...

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View Caleb James's profile

Laguna Tools Jointer Planer Combo and Bandsaw My Worst Nightmare In Progress

05-19-2010 04:51 PM by Caleb James | 30 comments »

I recently purchased a 16” jointer planer combo and 18” 3000 Series Bandsaw from Laguna Tools. It has turned into my worst nightmare. I have spent $6,245.83 on this order. It arrived damaged and I properly noted it on the freight bill. I contacted laguna about the most obvious damage to the band saw. The upper flywheel had come apart in shipping. I rebuilt it and it seems to work fine now. My nightmare starts really with the jointer. In short this machine should edge join using...

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View NBeener's profile

Grizzly giveth, and Grizzly taketh away

11-14-2009 02:24 AM by NBeener | 34 comments »

Wanna’ hear my sob story? Went to tune up my new Grizzly G0555X 14” bandsaw tonight. The tension knob wouldn’t turn. It would go about ten degrees in either direction, but then … hard stop. No adjustment possible without proper tension. Rat farts. First call to Grizzly. Rep basically says that I’ve got a big problem, and should take the thing apart. So … being an idiot … I started to. Then … being less of an idiot, I calle...

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View Betsy's profile

Hand Tools doings #24: Excellent customer service

06-24-2008 01:35 AM by Betsy | 8 comments »

Well——- as you know I’ve been collecting my toolbox full of hand tools. I recently bought a low angle block plane from Lee Valley. It’s a good plane. The one I received however had a small problem. I could not keep the brass toe knob tight and after several strokes the mouth opening would change. Aggravating for sure. So after deciding I needed a solution I e-mailed LV customer service. We’ve gone back and forth with e-mails, me explaining the problem, them askin...

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View Tom Adamski's profile

DANGER! Chinese Plywood

04-03-2008 10:56 PM by Tom Adamski | 46 comments »

Yes it’s cheap, and most of the time it will warp as soon as it is removed from the stack, but it can also be dangerous. Acording to an employee at Owl Hardwood in Lombard, IL, there is an instance where metal was found between the plys. The consumer that bought it found what appeared to be a utility knife blade while he was ripping the sheet on a table saw and in doing so, destroyed his blade. No coments if the person was injured, but I would not want to be around when pieces of ca...

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