During the Christmas break I sent an email to Penn State Tools trying to get information on converting my older, bought used, DC-1B dust collector from 110V to 220V. I had checked their site and there is no info what soever on the conversion or even a PDF of the owners manual. I didn’t hear a word from them, but it was Christmas so I cut them some slack as all you would get if you called my office would have been voicemail. I sent another email requesting the same info in mid January. Again not a word from them. I sent another email last week. I mentioned that it was the 3rd email I had sent and if I didn’t get some assistance I was going to give a very negative review on Lumberjocks. Well, Monday I had just put everything away and locked up the shop when I received a call from them wanting to walk me through it over the phone. I really didn’t, and probably rarely would, have time to be walked through this particular operation. I requested that he just send me an owners manual and I would follow the directions there. I received the owners manual today. A very poor photo copy by the way. There is not one word in the manual of how to make the conversion. I know I could call them and get the info I want, but who wants to spend a bunch of time waiting in the voicemail pit. Just have the info of your complete product line up on your site and make it available to people. Now I have to start all over. Wonderful.
-- bigfish "I am always doing what I cannot do yet, in order to learn how to do it." Vincent Van Gogh