So I’m getting geared up here and placed an order last week for a new Millwaukee circular saw with Diablo 40 tooth blade. I also ordered the EurekaZone rail system SGS-100.
Had an issue with both orders. :-(
The Diablo blade arrived missing a tooth. I have emailed Toolup.com on Saturday night (last night) and am awaiting a respose.
The EurekaZone rail system arrived with a broken anti-splinter guard.
I emailed them on Thursday regarding the issue and have yet to hear from them. This is sort of odd as I got very fast responses from Dino (the owner) when I inquired about details while deciding if I wanted to purchase the system. Leaves me wondering if support dwindles after a purchase is made?
Pretty discouraging….lost the whole weekend when I could have been cutting something!!
I did check out the Milwaukee saw a bit….link can be found here: http://www.toolup.com/milwaukee/6394-21.html
It is spectacular. It is the quietest power tool I have ever used. Power seems great and the saw brake works like a charm. I am VERY pleased with this choice so far.
5 comments so far
Topapilot
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123 posts in 733 days
posted 335 days ago
I’ve never needed Dino’s service, but I am very, very pleased with the EZ system. I have 2×4’s with notches that I lay on the floor or driveway, lay full sheets on that and cut away. No more messing around with full sheets. Also works well for triming doors.
bensaw
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49 posts in 353 days
posted 335 days ago
That’s really good to hear…I’m looking forward to it.
Dino contacted me this morning (Monday) to offer a replacement.
Once I get all set up I plan to do something of a write-up on the system. I’d be curious to hear any thoughts you may have.
TheSandman
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27 posts in 408 days
posted 335 days ago
I’ve also enjoyed my EZ system. I was using my 50” rail yesterday! Call them up! Or get the broken piece in the mail to them today along with a note of explination to minimize the turn around time.
I have a very old circular saw that I want to replace because of the amount of saw marks it leaves behind on the board. I was thinking about a Makita or perhaps a Milwaukee. Sounds like your really liked the Milwaukee. When you get it on the rail, I would love to hear how it works for you.
-David-- David, Portland Oregon
ToolupKevin
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2 posts in 334 days
posted 334 days ago
Hi -
Please call us at 800 654-8003 and we’ll be happy to help. I did see your email this morning regarding the missing tooth (which was rather surprising!). I am pretty sure that by the time you read this we’ll have another blade on the way to you.
Sorry for the trouble
Kevin
Toolup.com
bensaw
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49 posts in 353 days
posted 334 days ago
Pretty impressive Toolup.Com monitors these boards, Lumberjocks!!
Yes, support did contact my wife at home yesterday and they are sending me a prepaid fedex ticket to return the blade.
Very pleased with response of both companies.
Still have to wait for new blade to cut anything…makes Ben so sad!