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Experience with EurekaZone and Toolup.Com

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Blog entry by bensaw posted 2039 days ago 2592 reads 0 times favorited 6 comments Add to Favorites Watch

So I’m getting geared up here and placed an order last week for a new Millwaukee circular saw with Diablo 40 tooth blade. I also ordered the EurekaZone rail system SGS-100.

Had an issue with both orders. :-(

The Diablo blade arrived missing a tooth. I have emailed Toolup.com on Saturday night (last night) and am awaiting a respose.

The EurekaZone rail system arrived with a broken anti-splinter guard.
I emailed them on Thursday regarding the issue and have yet to hear from them. This is sort of odd as I got very fast responses from Dino (the owner) when I inquired about details while deciding if I wanted to purchase the system. Leaves me wondering if support dwindles after a purchase is made?

Pretty discouraging….lost the whole weekend when I could have been cutting something!!

I did check out the Milwaukee saw a bit….link can be found here: http://www.toolup.com/milwaukee/6394-21.html

It is spectacular. It is the quietest power tool I have ever used. Power seems great and the saw brake works like a charm. I am VERY pleased with this choice so far.



6 comments so far

View Topapilot's profile

Topapilot

164 posts in 2437 days


#1 posted 2039 days ago

I’ve never needed Dino’s service, but I am very, very pleased with the EZ system. I have 2×4’s with notches that I lay on the floor or driveway, lay full sheets on that and cut away. No more messing around with full sheets. Also works well for triming doors.

View bensaw's profile

bensaw

50 posts in 2056 days


#2 posted 2039 days ago

That’s really good to hear…I’m looking forward to it.
Dino contacted me this morning (Monday) to offer a replacement.
Once I get all set up I plan to do something of a write-up on the system. I’d be curious to hear any thoughts you may have.

View TheSandman's profile

TheSandman

26 posts in 2112 days


#3 posted 2038 days ago

I’ve also enjoyed my EZ system. I was using my 50” rail yesterday! Call them up! Or get the broken piece in the mail to them today along with a note of explination to minimize the turn around time.

I have a very old circular saw that I want to replace because of the amount of saw marks it leaves behind on the board. I was thinking about a Makita or perhaps a Milwaukee. Sounds like your really liked the Milwaukee. When you get it on the rail, I would love to hear how it works for you.

-David

-- David, Portland Oregon

View ToolupKevin's profile

ToolupKevin

2 posts in 2038 days


#4 posted 2038 days ago

Hi -
Please call us at 800 654-8003 and we’ll be happy to help. I did see your email this morning regarding the missing tooth (which was rather surprising!). I am pretty sure that by the time you read this we’ll have another blade on the way to you.

Sorry for the trouble
Kevin
Toolup.com

View bensaw's profile

bensaw

50 posts in 2056 days


#5 posted 2038 days ago

Pretty impressive Toolup.Com monitors these boards, Lumberjocks!!

Yes, support did contact my wife at home yesterday and they are sending me a prepaid fedex ticket to return the blade.
Very pleased with response of both companies.

Still have to wait for new blade to cut anything…makes Ben so sad!

View John's profile

John

20 posts in 1533 days


#6 posted 1316 days ago

Hi Guys and Gales, Well this year I got know where with woodworking, But my wife is letting me change one room to a work shop area so will see how the year goes.
Bought a shopsmith v during the year loaded with most of the toys and knowing that the TS is there week area. Looked at EZ Track saw.
I also bought most of the system except the EZ-One powerbench from Eurekazone, I must say this stuff is top knotch and they are getting better all the time looked at this many years ago and did nothing but this year we went nuts spent about 3000 between both of them now its time to make something with it this year.
What my plan is to get into BFM speakers and Road Cases for DJs and Bands. I also would like to make a lot of the jigs from Wood,Metal and plastic.
Thanks for your time…........John

-- John Mississauga Ontario

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