LumberJocks

Delta + Max Tool = Poor Service Follow Up

  • Advertise with us
Blog entry by bayouman posted 06-23-2008 08:46 PM 1134 reads 0 times favorited 6 comments Add to Favorites Watch

On June 17th, I posted the info about the problems I was having with Max Tool and Delta after I ordered a Delta Mortiser. Well, it’s only taken me a week to get the order cancelled and the cancellation confirmed. Today I talked to a manager at Max Tool in their “Customer Service” department and he told me that the order was cancelled. When I called on June 19th, he (it was the same guy) told me that he would first have to check with Delta to make sure that the mortiser had not been shipped. He would call me back and let me know. I didn’t hear from him so I had to make my third call to Max Tool today. Of course when I asked for a confirmation number, email, etc, I was told that they didn’t do that and if I wanted confirmation to go to the internet and check my account through the card issuer.
I challenged him on the fact that they had charged my account on the date of the order (May 13) and that it shouldn’t have been charged until the date of shipment. But, he explained to me that “anytime you order on-line you are charged immediately.” His ignorance of how most companies do business when ordering through the internet was astounding. I have several order confirmations which clearly state that the card will not be charged until date of shipment. I guess the interest charge on my card will be the price I pay for a mistake I made.
Fair warning- this was my experience with Max Tool. And Delta (Black & Decker) must not be concerned about it either. Read some of the comments from other Jocks on my previous blog entry. I hope I have saved the other approximately 4300 Jocks some hassle.



6 comments so far

View GaryK's profile

GaryK

10262 posts in 3456 days


#1 posted 06-23-2008 09:10 PM

I don’t understand how you have a problem with Delta, in your dealings with Max Tool?

You didn’t buy directly from Delta but Max Tool.

You mentioned in your last post that you didn’t see where the Delta website said when their product would be in stock. I can’t think of any manufacturer’s website that gives their production or import schedules.

It just sounds like your problem is with Max Tool alone. They charged your card when they wern’t supposed to.

-- Gary - Never pass up the opportunity to make a mistake look like you planned it that way - Tyler, TX

View bayouman's profile

bayouman

94 posts in 3133 days


#2 posted 06-23-2008 10:56 PM

If Delta uses Max Tool as an outlet, and Max Tool treats customers the way that they treated me, then I have a problem with Delta. Max Tool did not indicate on its website that the item was on back order. In fact, they didn’t indicate it on the first order confirmation that was emailed. I didn’t know it was on back order until I called because I hadn’t received the promised order tracking info after 5 days. When I called, the rep at Max Tool called Delta to make sure the item hadn’t been shipped, found that it had not and they couldn’t give a definite date as to when it would be. If Delta can’t give their retail outlets an idea of when a particular item can be expected, I think that they should make that known up front. If they did that and Max Tool is giving me more of the run around, then I owe an apology to Delta.

View GaryK's profile

GaryK

10262 posts in 3456 days


#3 posted 06-23-2008 11:29 PM

Guilt by association, huh?

Max Tool seems to lie about a lot of things, and self interest seems to be their only concern. What makes you think they even called Delta and asked them for anything other than that the item didn’t ship. After all you were cancelling an order and that’s all they cared about. What did they care about when one would be available? You’re taking the word of a company that treats their customers the way they do?

My point is that you find bad apples everywhere. Be it Delta, Jet, Powermatics or whoever, shouldn’t be branded as bad compaines that have bad products, because of one crappy dealer.

Besides Delta is now owned by Black and Decker, as is Dewalt, Porter Cable, Price Pfister, Oldham Blades and many more. How many of their products do you own?

-- Gary - Never pass up the opportunity to make a mistake look like you planned it that way - Tyler, TX

View bayouman's profile

bayouman

94 posts in 3133 days


#4 posted 06-24-2008 03:11 PM

All I was and am trying to do is relate an experience that I had that might be helpful to others who are in a similar situation. I can’t attest to Delta’s products. This would have been my first Delta machine and from the research that I did, their mortiser looked like the right tool at the right price. In fact, I was looking forward to adding it my shop. Unforturnately for me I didn’t do enough checking on Max Tool.
We, as end users, of their products have to rely on the brand name producers to make sure that their authorized dealers are handling customers fairly and ethically. How else are we going to have any confidence in the process or their products? I have also emailed Delta detailing my experience. If I get a response, I will post it.

View GaryK's profile

GaryK

10262 posts in 3456 days


#5 posted 06-24-2008 06:51 PM

Well, you’ve been on this site for 41 days now. The longer you are here you will find almost everyone has had a bad experience at one time or another. I bet if you were to list your tools, I would probably find someone who has had a problem with every one of them. Aw the hell with it, I give up!

-- Gary - Never pass up the opportunity to make a mistake look like you planned it that way - Tyler, TX

View bayouman's profile

bayouman

94 posts in 3133 days


#6 posted 06-24-2008 08:26 PM

Me too.

Have your say...

You must be signed in to post the comments.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics

HomeRefurbers.com