On May 13, 2008 I ordered a Delta Mortiser through maxtool.com. Well, it is now June 17, 2008 and I’m paying interest on the purchase and the mortiser is on back order. No one at Max Tool or Delta have an idea when they will be able to deliver. Let me say that again. No one at Max Tool or Delta have an idea when they will be able to deliver.
This would have been my first purchase of a Delta tool. I know that several of my fellow Lumberjocks have Delta machines and are happy with them. But when I run into a problem like this with any company, it tells pretty much all I need to know about how they do business. They took my money and can’t deliver the product. I can cancel the order for a full refund, but neither company has agreed to pay the interest accumulated on the purchase since they grabbed the money.
The Max Tool site didn’t indicate that they couldn’t get the product delivered. The Delta site doesn’t or didn’t indicate that it was a back order product.
I don’t know what is going on with Delta, or for that matter Max Tool, but I, for one, will be doing business elsewhere in the future.