Delta + Max Tool = Poor Service

It’s pretty-poor form to charge your credit card before they ship the item or at least have it in stock.

-- You're a unique and special person, just like everyone else.

i say cancel that order and find a place you can go and one pick it up from. also i checked your workshop and didn’t see any pics, but mini max makes a great mortiser/planer/jointer that is perfedt for small shops,you should check it out. good luck and welcome to Lj’s you will love it here.

-- Roper - Master of sawdust-

I’m surprised as well that they charged you before shipping … that’s seems a tad unfair. Hopefully, they’ll be able to ship it soon because I have a Delta benchtop mortiser and absolutely love it.

-- When you give someone a chance it may well be their last.

I would talk with your credit card company…I suspect they may have a bit more clout dealing with vendors who deal shabbily with their cardholders. Be firm but reasonable with the credit card company and you may be amazed what can result. I’ve had pretty good success asking the credit card company to support me when a vendor tried to pull a fast one.

-- ...it's rennovation time!!!

Bummer. I agree that you should not have been charged prior to shipping. By the way did you look at Amazon.com? They may offer free shipping on this item.

-- With God's help all things are possible- even woodworking. Woodworking is not just a hobby, it is an (expletive deleted) expensive hobby.

Run, while there ie still time.
Get a full refund from the store and if that is not instantly possible contact your card vendor to reverse the charge.
I am talkin in minutes here.

Bob

-- A mind, like a home, is furnished by its owner

After comparing Delta vs. Jet, I bought the Jet – and am glad that I did! Delta quality seems to have gone way down lately.

-- Rich, Seattle, WA

A tool vender that I deal with carried Delta as their main supplier for as long as I can remember.
When I called them recently about a Delta product, they informed me that they stopped dealing in Delta products since Black and Decker took over. They could not get reliable product supply.
Mind you they never charged my card before shipping.

-- If we learn from our mistakes, I'm getting a fantastic education.

Thanks Guys, I am going to take your advise and cancel. I’ll have to see what the card company will do about interest charges. Just make a mental note about Max Too at maxtool.com. Their website didn’t look like a fly-by-night company but evidently they do business that way.

If this is true. maxtool.com is not good place to do business. I will not use this site.

You should definitely not be charged for something on backorder.

Sounds like Max Tool is your problem, not Delta.

-- Gary, East TX -- The longest journey begins with a single step.