LumberJocks

Delta + Max Tool = Poor Service

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Blog entry by bayouman posted 06-17-2008 09:49 PM 1092 reads 0 times favorited 12 comments Add to Favorites Watch

On May 13, 2008 I ordered a Delta Mortiser through maxtool.com. Well, it is now June 17, 2008 and I’m paying interest on the purchase and the mortiser is on back order. No one at Max Tool or Delta have an idea when they will be able to deliver. Let me say that again. No one at Max Tool or Delta have an idea when they will be able to deliver.

This would have been my first purchase of a Delta tool. I know that several of my fellow Lumberjocks have Delta machines and are happy with them. But when I run into a problem like this with any company, it tells pretty much all I need to know about how they do business. They took my money and can’t deliver the product. I can cancel the order for a full refund, but neither company has agreed to pay the interest accumulated on the purchase since they grabbed the money.

The Max Tool site didn’t indicate that they couldn’t get the product delivered. The Delta site doesn’t or didn’t indicate that it was a back order product.

I don’t know what is going on with Delta, or for that matter Max Tool, but I, for one, will be doing business elsewhere in the future.



12 comments so far

View Greg Wurst's profile

Greg Wurst

786 posts in 3295 days


#1 posted 06-17-2008 09:52 PM

It’s pretty-poor form to charge your credit card before they ship the item or at least have it in stock.

-- You're a unique and special person, just like everyone else.

View Roper's profile

Roper

1370 posts in 3175 days


#2 posted 06-17-2008 10:09 PM

i say cancel that order and find a place you can go and one pick it up from. also i checked your workshop and didn’t see any pics, but mini max makes a great mortiser/planer/jointer that is perfedt for small shops,you should check it out. good luck and welcome to Lj’s you will love it here.

-- Roper - Master of sawdust- www.roperwoodturning.com

View Russel's profile

Russel

2199 posts in 3401 days


#3 posted 06-17-2008 10:11 PM

I’m surprised as well that they charged you before shipping … that’s seems a tad unfair. Hopefully, they’ll be able to ship it soon because I have a Delta benchtop mortiser and absolutely love it.

-- Working at Woodworking http://www.VillageLaneFurniture.com

View Mark Shymanski's profile

Mark Shymanski

5314 posts in 3175 days


#4 posted 06-17-2008 11:11 PM

I would talk with your credit card company…I suspect they may have a bit more clout dealing with vendors who deal shabbily with their cardholders. Be firm but reasonable with the credit card company and you may be amazed what can result. I’ve had pretty good success asking the credit card company to support me when a vendor tried to pull a fast one.

-- "Checking for square? What madness is this! The cabinet is square because I will it to be so!" Jeremy Greiner LJ Topic#20953 2011 Feb 2

View Scott Bryan's profile

Scott Bryan

27251 posts in 3284 days


#5 posted 06-17-2008 11:19 PM

Bummer. I agree that you should not have been charged prior to shipping. By the way did you look at Amazon.com? They may offer free shipping on this item.

-- Challenges are what make life interesting; overcoming them is what makes life meaningful- Joshua Marine

View Bob #2's profile

Bob #2

3809 posts in 3484 days


#6 posted 06-18-2008 01:33 AM

Run, while there ie still time.
Get a full refund from the store and if that is not instantly possible contact your card vendor to reverse the charge.
I am talkin in minutes here.

Bob

-- A mind, like a home, is furnished by its owner

View Richforever's profile

Richforever

751 posts in 3182 days


#7 posted 06-18-2008 01:36 AM

After comparing Delta vs. Jet, I bought the Jet – and am glad that I did! Delta quality seems to have gone way down lately.

-- Rich, Seattle, WA

View MrWoody's profile

MrWoody

317 posts in 3237 days


#8 posted 06-18-2008 03:21 PM

A tool vender that I deal with carried Delta as their main supplier for as long as I can remember.
When I called them recently about a Delta product, they informed me that they stopped dealing in Delta products since Black and Decker took over. They could not get reliable product supply.
Mind you they never charged my card before shipping.

-- If we learn from our mistakes, I'm getting a fantastic education.

View bayouman's profile

bayouman

94 posts in 3127 days


#9 posted 06-18-2008 07:04 PM

Thanks Guys, I am going to take your advise and cancel. I’ll have to see what the card company will do about interest charges. Just make a mental note about Max Too at maxtool.com. Their website didn’t look like a fly-by-night company but evidently they do business that way.

View sunmoon9x6's profile

sunmoon9x6

1 post in 3090 days


#10 posted 06-20-2008 07:01 AM

If this is true. maxtool.com is not good place to do business. I will not use this site.

View Jon3's profile

Jon3

495 posts in 3567 days


#11 posted 06-23-2008 07:15 PM

You should definitely not be charged for something on backorder.

View GaryK's profile

GaryK

10262 posts in 3450 days


#12 posted 06-23-2008 09:31 PM

Sounds like Max Tool is your problem, not Delta.

-- Gary - Never pass up the opportunity to make a mistake look like you planned it that way - Tyler, TX

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