Okay… I can’t really help myself, but I shopped at Lowe’s again and had ANOTHER grim reminder of that great service that we have all come to know and love while shopping there!
Monday, Wifey and I headed out to Lowe’s to get a cool Rubbermaid adjustable closet shelving system that she had eyeballed over the weekend. Yep! That very same Lowe’s that I wrote about last February! I had completed a very solid bill of materials and knew the correct number of racks, shelves, brackets etc. to make Wifey’s dream a reality.
Nearly done, the last thing I have to pull are the three 4’ long by 16” wide by 3/4” thick melamine shelves and get them to the cart… then to the cash register to check out… and we are homeward bound with no incident.
I had been meticulously picking through the shelves, picking a good one, setting a bad one aside, picking a good one, setting one aside… you know the drill. I finally found an acceptable third and final shelf, an picked if up off of the rack and stepped back to load it onto the cart.
Apparently, there must have been some static electricity or some static pressure on the remaining shelves, which were stored approximately four feet off the ground and standing on edge. After taking my step back from the rack, the next shelf struck me in the side of the head, then decided to drag its way over my ear and side of my face, before plummeting to the concrete abyss below. It must’ve knocked me back a step or two, because the five other melamine shelves that followed it also fell, but, as the first one knocked me back, the rest of the shelf six pack crashed to the floor, missing my toes by inches!
It just so happened that another of Lowe’s finest just happened to be walking down the aisle as this incident occurred. He was on the phone trying, in vain, I might add, to locate an item for a customer. I am sure he witnessed the whole event, because as soon as I had stepped back and set the “good” shelf that I had in my hand on the cart, and began checking for injury, the guy stepped up and said “are you okay?” I told him I thought I was, but I asked him and Wifey to check the side of my head out for damage. Wifey didn’t report anything terrible, other than my head above my ear was very red, and the top and side if my ear, and my cheek were bleeding (later, my head swelled up to about golf balled size, complete with the mandatory headache). Nothing too serious, yet. The guy then acted like it was MY fault that his stinkin’ shelves fell on me. He then went back to his phone conversation.
I was pretty mad at this point. At myself, at that employee, at my own dumb luck. I did pick up the newly broken shelves and put them back on the shelf. Wifey and I then went to the cash register and checked out. I did ask the cashier if they had any tissues so I would stop bleeding on the floor, cart, cashier stand. She asked what happened. I told her, but I still hadn’t gotten any condolensce.
Now I am not into milking an issue, but I have have done SOME customer serivice experience. The first rule when either the company I worked for screwed up, or something beyond control of my company happened, you offer condolensces.
Nope. Not at Lowe’s.