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Shop Update #28: Won't be cutting much this weekend, time to test Grizzly's service...

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Blog entry by TheKingInYellow posted 08-21-2011 03:25 PM 1127 reads 0 times favorited 4 comments Add to Favorites Watch
« Part 27: Quick news: Wiring passed inspection! Part 28 of Shop Update series Part 29: Saw is not done, but this is... »

Spent a little while in the shop yesterday setting up the saw. Got both tables installed and aligned within a thou, and everything is dead flat and smooth. I had to do five rounds of Mineral spirits to clean the top. I don’t think it was cosmoline, but it was tough to get off despite a very thin coat. Followed that with three light coats of TopCote and then two of paste wax. Smooth as butter and they aren’t kidding when they call it a mirror finish.

Got the front rail on and went to install the front tube when I discovered a problem. One of the holes on the tube is not tapped correctly, and with very little effort I can slide the bolt right in and out. There is no chance it can be tightened.

I called Grizzly, got someone on the phone (CS is open on Saturday, yay!) spent about fifteen minutes explaining the details and providing my info, and they will ship a new tube on Monday! Very easy to deal with, took my account of the problem at face value, and never questioned anything I told them. I was very impressed. Hopefully the tube will get here within a few days.

In the meantime I can still do some test cuts with my mitre gauge so hopefully I will still get the saw fired up today. I need an extension cord to reach my 220 outlet and could only get locking connectors, so I’ll also need to snip off the Grizzly power cord end and install my own, so there is still some work to do, along with installing the rear rail and aligning the table to the blade. I might also have time to work on my router table.

-- I'm just learning how to cut the stuff with some other stuff...



4 comments so far

View tyskkvinna's profile

tyskkvinna

1310 posts in 2446 days


#1 posted 08-21-2011 03:58 PM

I’m really glad to hear that. :) I placed my first order with Grizzly this week, expect the item to arrive next week and I’m kind of anxious about it. Always nervous to try out a company I’ve never dealt with. Good to hear that the CS was at least good!!

-- Lis - Michigan - http://www.missmooseart.com - https://www.etsy.com/people/lisbokt

View TheKingInYellow's profile

TheKingInYellow

233 posts in 2990 days


#2 posted 08-21-2011 04:46 PM

Yeah, no one wants to get something defective out of the box but it does happen. How the company chooses to handle it is the far bigger issue, and so far Grizzly is living up to their reputation.

-- I'm just learning how to cut the stuff with some other stuff...

View David Murray's profile

David Murray

187 posts in 2574 days


#3 posted 08-21-2011 05:38 PM

I use TopCote also and love it. Customer service seems to be lacking in so many companies, I hope Grizzly isn’t one of them. I’ll be waiting to see how this turns out for you.

-- Dave from "The Sawdust Shed"

View Angela's profile

Angela

205 posts in 2356 days


#4 posted 08-27-2011 09:39 PM

Sorry to say but I don’t think Grizzly questioned it because they get a lot of calls like this i.e. quality control problems. I just hope you get the right item and working properly when it arrives.

-- www.WoodWorkersWebsite.com - Helping other woodworker's

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