Shopping experiences at big box stores are not always bad. Below is the text of a letter I am sending to John Menard:
Dear Mr. Menard:
I am writing about the extraordinary customer service experience I had recently at the Menards store in Onalaska, Wisconsin.
I am an amateur woodworker, and my shop is also my garage. Over the last several years, I have been using a particular model of a Shop Vac (Hang-Up) to suck up the water and gunk that melts off my car in the winter time. The salt and sand is hard on the vacuum, but it does help keep the shop dry.
After our recent 16.6” snow fall, I was sucking the snow melt up when the old Shop Vac gave up the ghost (bearings went haywire).
I went over to the nearby Menards, and looked for a replacement. There was a display model of the one I wanted, but none in boxes on the shelf and teh display model was not complete.
A Menards associate (Marcus) came by and asked if I needed assistance. I pointed out the product I wanted, and he took me to the hardware department where he looked it up in the computer. He said the computer indicated there were two in the store, so he asked a supervisor (Bob H.) where they might be located. After a few minutes, Bob H. determined they had just come in that day, and were most likely still on pallets unloaded from the truck.
Bob H. asked if I needed it right away. I said I would like to have it, so he asked me to wait by the service desk while he and Marcus went to the back stock.
A few minutes later, I was walking out of the store with my Shop Vac Hang-Up.
I cannot ask for better customer service than that!
-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"