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Attention! Steel City cabinet saw issue

Blog entry by Speednork posted 277 days ago 1939 reads 1 time favorited 22 comments Add to Favorites Watch

Hi all. I wanted to pass on a concern about an issue I had with my Steel City cabinet saw. I bought a new granite top saw in January. I bought a stacked dado set a few days ago and decide to try it out. Long story short, when I tightened the nut down the arbor broke right in the middle of the threaded area. This cracked spot had not been an issue up to this point running only a single blade. After a few moments of amazement I called Steel City and they took this very seriously. They sent me a new arbor right out and requested the old one back to evaluate the situation. I am glad they did. If this had broken with the saw up to speed the potential of several blades flying around was very real. Take this information for what it is worth. I thought it was worthy of a mention. This is in no way meant to cut down Steel City Tools, I post this for the safety of others only. I am overall satisfied with my Steel City saw and I am very impressed with their service department.


22 comments so far

View PG_Zac's profile

PG_Zac

154 posts in 288 days


posted 277 days ago

Hey Speed,
Having professionally dealt with metal failures in the distant past, I can see what happened.

The pale grey section is the piece that broke when you tightened the nut. The darker section of the break area was a lamination in the steel even before the thread was machined on the arbor. This fault could have happened during the forging of the blank, or even during the pouring of the molten steel – both of which would have been before Steel City received it.

This fault would have been near impossible to see with the naked eye, and I can only assume that no x-ray, dye penetration or ultrasound tests were done during the manufacturing process.

I’m not surprised that they took this seriously, and I’m sure they will be having some intense discussions with their material suppliers to ensure that more thorough testing is done in future.

You were lucky!!!

-- I may be schizophrenic, but at least I have each other.

View JuniorJoiner's profile

JuniorJoiner

166 posts in 339 days


posted 277 days ago

thanks for posting this, i think i will call a former coworker and have him LPI (liquid penetrant inspect) my saw.
it’s really an easy process. and if manufacturers are not doing it. i would rather do it myself, than find a flaw the hard way.

-- Junior -Quality is never an accident-it is the reward for the effort involved.

View TraumaJacques's profile

TraumaJacques

383 posts in 400 days


posted 277 days ago

Oh my god! can you imagine ( no I rather not) if this would have happend at full RPM. I can only picture Ninjas stars stuck in the shop walls.
If this was the first time you used a dado set it was probably the first time that “part “of the arbor was stressed because the nut was further away from the base of the arbor.

I am sure SC will have a few choice words with the suppliers.
Thanks for posting.

-- All bleeding will eventually stop.

View mleedix's profile

mleedix

54 posts in 450 days


posted 277 days ago

Whoa!!!! Glad you caught this one before the stars stuck somewhere or they could have easily missed the wall. Curious to see how Steel City proceeds.

-- - Michael [..for God's glory." 2 Cor. 10:31] Over 300000 species of trees, yet we take the credit for their beauty...

View Brad_Nailor's profile

Brad_Nailor

1231 posts in 857 days


posted 277 days ago

Wow that would have been like a scary movie if that let go at speed with a full dado stack…thank god it broke when it did. Sounds like your getting good customer service from SC.
Aside from the problem, how do you like the saw? I have been considering buying this saw..

-- David, South Windsor, CT "I love the smell of sawdust in the morning"

View Speednork's profile

Speednork

26 posts in 292 days


posted 277 days ago

So far the saw run really well. I spent many years running a 3hp Unisaw and this saw seem to hang in there. I haven’t run it to much yet as I am setting up a new shop and lots of fires to fight. If you buy one the very first thing I suggest you do is check the granite top to be sure the miter gauge slides in the slot! (Needless to say I had an issue with this too) SC service jumped at this problem as well. I guess the bright side of this is I now have a nice granite surface plate that matches my table saw. I will try to write a full review of my experience in the near future.

View modestmouser's profile

modestmouser

42 posts in 447 days


posted 277 days ago

looks like they used granite for the arbor too!!!

hardy har har!!!!

View PurpLev's profile

PurpLev

2764 posts in 548 days


posted 277 days ago

holy cr@&.... Thanks for sharing, I dont even want to think about the possible scenarios this could have had.

-- When in doubt - There is no doubt - Go the safer route.

View marcb's profile

marcb

705 posts in 573 days


posted 276 days ago

Maybe someday the Chinese will find out how cheap it is to use eddy current for inspection.

I wonder if Delta integrates anything like that for the Unisaw.

Frankly outside of setup cost for the machine/ programming eddy current cost next to nothing if integrated into manufacturing correctly.

View SCOTSMAN's profile

SCOTSMAN

2244 posts in 485 days


posted 96 days ago

It is best with saws to buy from American source or British or European not chinese junk.And now you will see why this looks like a bad casting with a long term crack in it the light grey metal is what was holding it together nothing else.Your health is too important to trust to bad manufacturing and couldn’t care less quality control. in other words not fit for purpose this should never have been let near any human being at any time.Mistakes happen but I wonder how many more like this have slipped through.You were extremely lyucky old chap.Alistair

-- excuse my typing as I have a form of parkinsons disease

View EEngineer's profile

EEngineer

275 posts in 513 days


posted 95 days ago

LOL! Steel City, now made in China. Why? Well, because the quality is the same, only the price is cheaper because of lazy Americans! Yeah, you can bet there will be some serious discussions with those Chinese suppliers… right up until they find that American quality will cost just about the same as “made in America”, then it will be dropped!

Makes me wanna run right out and buy some of Miki’s Chinese plywood. Yeah, the only reason we get crap is because we demand it!

-- "Find out what you cannot do and then go do it!"

View a1Jim's profile

a1Jim

17168 posts in 477 days


posted 95 days ago

Crazy scary wow

-- Jim from Heirloom Woodshop, custom furniture ,maker, woodworking school, heirloomwoodshop.com

View Metalman's profile

Metalman

2 posts in 42 days


posted 42 days ago

I had this same type of failure on a brand new Steel City table saw this past May. I am a university professor in metallurgy and took some time inspecting the failure, including examining the fracture surface using a scanning electron microscopy. The failure appears to have occurred as a result of embrittlement during the tempering process. The scary thing here is that such tempering is typically done in batch processes, so it is likely that many other arbors out there are also affected. The store I purchased the saw at had seen at least one other failure like this on a saw they had sold. While Steel City offered to provide me with a new arbor, they were unwilling to provide me with any information that indicated they 1) understood the problem and 2) had taken steps to rectify the problem. So, I did not have any confidence that a replacement arbor would be any better. Given that, I choose to return the saw rather than risk a potentially life threatening injury. I

View pickles's profile

pickles

64 posts in 313 days


posted 6 days ago

Well, my arbor snapped on Friday. I tried installing my dado set and when I snugged up the nut it broke! I’ve used the dado stack atleast twenty times in the ten months I’ve owned the Steel City saw. I called customer service and had to leave a message; I’m waiting for a call back.
broken arbor

View Metalman's profile

Metalman

2 posts in 42 days


posted 6 days ago

Pickles,

Your failed arbor looks identical to mine. The very large pre-crack area and the much smaller rapid failure area. I think this is a real safety issue, but I haven’t seen a recall on these saws yet. I did see a government ordered recall of the Ridgid R4511 saw for the same or similar problem. I thought that Steel City had something to do with the Ridgid saw, but the distributor is listed as One World Technologies, so I am not sure. Anyways, glad to know you weren’t hurt.

View Timbo's profile

Timbo

292 posts in 464 days


posted 6 days ago

FYI The Ridgid R4511 (steel city product) did have a recall for this very issue. And I’m sure one world technologies is the distributor. It may be the same arbor. I would lean on them hard, they already know about this.

-- Tim: Remember, if it doesn't say Binford, someone else made it.

View MedicKen's profile

MedicKen

487 posts in 362 days


posted 5 days ago

I sure am glad I dont own a chinese saw. Mine is American and built when Americans actually cared about quality products.

-- My job is to give my kids things to discuss with their therapist....medic20447@gmail.com

View DaleM's profile

DaleM

421 posts in 283 days


posted 5 days ago

Yeah, that could have been really bad. I see a lot of blame on the Chinese, possibly well directed, but I know things like this can happen anywhere. That arbor, with the pre-existing flaw and more recent crack, looks almost identical to the front axle that snapped on my dirt bike years ago and that was a Can Am, Canadian made at the time before they moved production to England. I don’t know where the steel was made, but I’m pretty sure it wasn’t China at that time.

-- Dale Manning, Carthage, NY

View pickles's profile

pickles

64 posts in 313 days


posted 5 days ago

I still haven’t heard back from Steel City. The automated system says that they will get back with you in 8 business hours. Its been closer to 16. On the message I let them know the arbor broke, so I assumed it would be a high priority.

View MedicKen's profile

MedicKen

487 posts in 362 days


posted 5 days ago

You may also want to contact the Consumer Product Safety Commission and let them know of the failure. I hear there have been other similar “accidents” on Steel City saws. They might issue a recall as was done with the Rigid

-- My job is to give my kids things to discuss with their therapist....medic20447@gmail.com

View pickles's profile

pickles

64 posts in 313 days


posted 5 days ago

Well I called back and spoke to a service tech. He was very helpful and sent is sending a new arbor as-well-as new bearing. He did say that he was not aware of any other such problems.

View Timbo's profile

Timbo

292 posts in 464 days


posted 4 days ago

Good news pickles, glad to hear you are getting the replacement parts.

-- Tim: Remember, if it doesn't say Binford, someone else made it.

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