In 2005 my batteries in yet another cordless Dewalt drill had gone dead and I was faced with the annoying prospect of tossing yet another perfectly good drill into the bin due to the fact that it’s cheaper to buy a whole new drill kit rather than just replace the batteries on my perfectly good current model. This really rubbed me the wrong way, I hate having to throw perfectly good equipment away like this. Same goes for Laser and Inkjet printers.
I decided to try something different. Ridgid “claimed” that their lifetime warranty would cover batteries on cordless tools. I took the plunge and bought a Ridgid cordless drill and have used it faithfully for the past 6 years. It’s been getting tired and doesn’t hold a charge for long so I decided it was time to see if this “Lifetime Warranty” was legit or just marketing hype. I called the Ridgid service centre and was told to bring in the drill as well as batteries and charger. I left it with them for a few days and am now home with my drill, completely rejuvinated due to two brand new batteries that cost me nothing and were replaced without hassle and no questions asked. Very cool!! I will never buy any other brand of cordless tool because of this.
-- Jim in Langley BC Canada --- www.sollows.ca