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Blog entry by Jim posted 01-20-2010 01:44 AM 1698 reads 0 times favorited 24 comments Add to Favorites Watch

What has happened to companies quality control lately?

I received my Incra TS-LS yesterday and was finishing setting it up tonight and discover that the remaining hardware I need to finish is missing from the package.

This really pisses me off. When you buy a product, especially for this kind of money, you expect the package to include everything. I little QC would have prevented this from happening.

Sorry for the rant, I just needed to get this off my chest.


-- Artificial Intelligence is no match for Natural Stupidity….

24 comments so far

View Ecocandle's profile


1013 posts in 3090 days

#1 posted 01-20-2010 01:54 AM

That is just awful. Even if they make it right, it is still an enormous hassle for you. Are you able to buy the hardware locally? So you can use the jig? I have considered buying some of their products, but I may have to rethink my position.

-- Brian Meeks,

View woodworm's profile


14468 posts in 3615 days

#2 posted 01-20-2010 01:56 AM

Agreed!....and not only they should not miss out any part of the hardware, reasonably they should give extra hardware for small items like nuts/bolts and washer.

-- masrol, kuala lumpur, MY.

View kolwdwrkr's profile


2821 posts in 3614 days

#3 posted 01-20-2010 01:57 AM

The money is gone. It’s that simple. The companies can’t pay someone to ensure the quality. They can only pay for the labor to stick it into the box. The guys doing that are rushed to get as many boxes filled as possible. At best they probably check every 4 boxes. In the process things get dropped, scratched, left out, etc. That’s what you get for low wage labor in a crappy economy. I am probably wrong though, so don’t mind me.

-- ~ Inspiring those who inspire me ~

View Jim's profile


98 posts in 3115 days

#4 posted 01-20-2010 01:57 AM

Hey Brian. Yes I is missing a bunch of bolts that I can purchase locally. But like you say it’s a hassle. Should have never happened to begin with. I’ve read in a few other fourms about missing hardware too.

Now with all of that said, I still like the product =)


-- Artificial Intelligence is no match for Natural Stupidity….

View Jim's profile


98 posts in 3115 days

#5 posted 01-20-2010 01:58 AM

You hit the nail on the head kolwdwrkr !!

-- Artificial Intelligence is no match for Natural Stupidity….

View PurpLev's profile


8536 posts in 3673 days

#6 posted 01-20-2010 02:15 AM

sucks, I’m sure they will take care of you promptly -their CS is fantastic! as their products are.

I wouldn’t let something like that keeping someone from getting their products. that would taking it a bit too far.

hope you get it sorted out sooner than you expect it. enjoy the new fence.

-- ㊍ When in doubt - There is no doubt - Go the safer route.

View a1Jim's profile


117115 posts in 3601 days

#7 posted 01-20-2010 02:18 AM

Been there ,It’s a giant pain to either have to wait or go buy parts that should have been included in the first place.

-- wood crafting & woodworking classes

View NBeener's profile


4816 posts in 3198 days

#8 posted 01-20-2010 02:22 AM

So … it isn’t just me??


-- -- Neil

View newTim's profile


608 posts in 3631 days

#9 posted 01-20-2010 02:30 AM

Frustrating. However, you just notified, what, 90% of the market? I hope they will take prompt care of you and you will then be able to post how great they were. Or not.

-- tim hill

View 8iowa's profile


1580 posts in 3785 days

#10 posted 01-20-2010 02:34 AM

It could be worse, when you call a lot of companies “customer service” today….............You’re in India! Guess what, their real purpose is to run you around in circles, repeating the same questions over and over, until you just give up.

-- "Heaven is North of the Bridge"

View David Craig's profile

David Craig

2137 posts in 3133 days

#11 posted 01-20-2010 02:43 AM

I had missing parts for so many purchsed tools I was completely blown away when I picked up the Ridgid saw last year. They had all their parts in a vacumned sealed container with every screw, nut, and bolt clearly labeled. So there is one company that knows how to package the goods.

-- There is little that is simple when it comes to making a simple box.

View Luke's profile


545 posts in 3318 days

#12 posted 01-20-2010 02:55 AM

One thing to say is that almost all companies since the downturn of the economy are working on less profits and employees doing more work per person than they were doing before because the company can’t afford all those extra employees with lower profits. I own a small business and this is exactly what happened to us. We try to watch items very closely so that everything arrives like it should but with fewer employees, no quality check department ( we can’t even afford that yet) and the looming fact that we really need to watch costs on everything ,it can be extremely difficult. It’s really no excuse but people sometimes find it so easy to look at the companies like they should be perfect and if any mistake is ever made shame on them. We should expect the best, especially when spending this amount of money, but we also have to have compassion and patience.

That said it really sucks to get something and have parts missing and have to wait or fix. It has happened to me many times and I also get pissed. Definitely get them to send you the new parts. I am getting the ts – ls system myself this weekend and can’t wait to get it up and running. Congrats

End rant

-- LAS,

View Rick  Dennington's profile

Rick Dennington

5910 posts in 3219 days

#13 posted 01-20-2010 04:37 AM

Greetings all: When I bought my new Unisaw about 6 months ago, I got it through a woodworking supplier that I buy from. The saw had to be drop-shipped from the Delta factory in Jackson, TN. In about 7 days it arrived by freight truck right to my shop. The driver had a tailgate lift, and he wheeled it right into the shop and set where I wanted it. Saw, fence, outfeed table, was very well packed, and no cartons broken. When I got everytrhing unpacked, each item had it’s own vacumn bag sealed in with it, plus all the parts had a sheet listing the different nuts, bolts, washers, etc., and where they mounted to the parts. Very nice, I’m thinking. As I got into each labled bag and laid them all out for assembly, they all had extra parts if needed. Can’t beat a deal like that. Plus, like I said a schamatic drawing for clarification. Sweet. And that’s the way it’s always been when I order Delta products. Never a problem at all. That’s why I always go back to them, plus I like their machines simply for that reason…......................

-- " At my age, happy hour is a crap and a nap".....

View Derek Lyons's profile

Derek Lyons

584 posts in 3592 days

#14 posted 01-20-2010 06:10 AM

I bet you’ve never made a mistake in your life.

-- Derek, Bremerton WA --

View mtkate's profile


2049 posts in 3349 days

#15 posted 01-20-2010 06:20 AM

For those of us who have to travel far to pick something up, then only open it up at home to find out something is missing (like the chuck for your new drill press – grrrrr!!!!) it’s a real bummer. It’s taught me to open things to check on the spot.

kolwdwrkr is correct, companies try to take a calculated risk regarding how much additional risk they can tolerate. Eventually they pay the price (the cost of rework or worse – bad reputation or going out of business).

showing 1 through 15 of 24 comments

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