Yesterday I went to Home Depot to look at the Ridgid TS R4512. They didn’t have one assembled. The sales guy wasn’t very friendly. I told him I was looking forward to being able to see it before I bought it and he acted like he really didn’t care. So I copied the number on the saw down and went to customer service to buy it and let them know I’d be back for it today.
I made sure the girl at the counter put a sold sign on the box, because they only had the one.
Today I rented a truck to pick the saw up and some lumber I had bought from a local mill. The saw wasn’t there on the floor in TOOLS. It didn’t appear that anyone could figure out what happened, and no one could find it. They kept blaming the weekend staff saying they never knew what they were going to do and had no way of knowing.
This went on a good 15 minutes until a manager got involved. While he was off trying to sort it out, I told the lady at customer service that if they didn’t find it, I expected them to give me their truck free when it came in so I could get it home. I had rented a truck with a lift gate because the saw weighs 279 lbs. She was all put out because I was telling her what she was going to do.
They finally found the TS somewhere in the back where someone had put it away. Why they did that I have no idea, nor why it took so long to find. But I have it home now.
This is why I always shop Lowes. This would never have happened there and they never would have gotten an attitude about it.
-- A positive attitude will take you much further than positive thinking ever will.