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Blog entry by Rockne posted 03-18-2012 03:41 AM 1327 reads 0 times favorited 13 comments Add to Favorites Watch

Sawstop Customer Service contacted me and rectified the situation very well.



13 comments so far

View derosa's profile

derosa

1557 posts in 1590 days


#1 posted 03-18-2012 03:54 AM

Seems like an extreme reaction to what might be a slight screw up in a casting or tapping. Run a tap through and thread the bolt, make sure it isn’t the bolt first. I’ve worked on 10k dollar carbon wonder road bikes that have been handcrafted in the US that had screw ups on them. Things like that occasionally just happen, build enough items and something will go wrong. If the problem is fixable then you fix it and move on if not you warranty the small part and move on. Either way, once fixed and assembled the issue won’t effect the final finished product or what it can do.

-- --Rev. Russ in NY-- A posse ad esse

View Ken Fitzpatrick's profile

Ken Fitzpatrick

373 posts in 2778 days


#2 posted 03-18-2012 05:34 AM

I have to agree with Russ. In another life I worked at a mail processing plant. We handled over million pieces of outgoing mail each and every day. If we made .0050% error rate sorting that mail, we ticked off a lot of people. It’s people who make these things and inspect them. While we all try our best no one is perfect. We all have a bad day sooner or later and it’s bound to affect.

Don’t blame you one bit for being dissapointed, I would have been also. Resolving the bolt issue could re-ignite your excitement and put your dissapointment behind you. Good Luck in resolving this.

-- • "I have noticed that nothing I have never said ever did me any harm."....... Calvin Coolidge

View whitewulf's profile

whitewulf

447 posts in 1691 days


#3 posted 03-18-2012 05:41 AM

RockneLaw,

You did not say whether you bought saw locally or not, to me a this purchase would important enough to get “hands on” and then would expect the dealer to handle it, assuming you just using this to return saw(buyers remorse)! I have never had problem with rigid, How do you sc… up An ANVIL?

IMHO It is sad that things like this happen, seems it is happening more often. A reputable manufacturer will usually
have a warranty service to take care of there kind of problems, not necessarily so with discount stores and offshore imports. My back ground allows me to fix some of these minor details, but not everyone has sets of imperial & metric tools.

-- "ButI'mMuchBetterNow"

View a1Jim's profile

a1Jim

112943 posts in 2332 days


#4 posted 03-18-2012 05:50 AM

I’m afraid there are things that go wrong no matter what the price range you buy in, I guess the proof will be in the pudding once you contact SS costumer service. It’s got to be super disappointing to have something like this hold you up from fully assembling your new saw. I hope every thing goes smoothly after get over this bump in the road.

-- http://artisticwoodstudio.com Custom furniture

View ken_c's profile

ken_c

269 posts in 1917 days


#5 posted 03-18-2012 11:39 AM

why don’t you sue Gass for your pain and suffering incurred during this traumatic event…

View crashn's profile

crashn

519 posts in 1220 days


#6 posted 03-18-2012 11:43 AM

If sawstop does not come pick it up, I will

-- Crashn - the only thing I make more of than sawdust is mistakes

View JimDaddyO's profile

JimDaddyO

288 posts in 1834 days


#7 posted 03-18-2012 11:56 AM

Manufacturers job out a lot of work and sub assemblies. It is a sure bet they are not making their own fasteners. While not a SS fan, I would bet that they will remedy the problem quickly. While that does not help you right now, it is something that can (and is) encountered everywhere. Perhaps a trip to the hardware store for a new bolt will solve it.

-- I still have all my fingers

View Rick  Dennington's profile

Rick Dennington

3614 posts in 1949 days


#8 posted 03-18-2012 04:24 PM

Here’s what I would do: Just send it back, or sell it, and get you a Unisaw…..:) Just kidding….I hope you get the problem resolved soon….I hate it when things like that happens….Downtime sucks…..

-- " I started with nothing, and I've still got most of it left".......

View stefang's profile

stefang

13633 posts in 2089 days


#9 posted 03-18-2012 07:32 PM

High expectations, high frustrations. I’m not into perfection, but I agree that a saw at that price should at least go together without problems, especially in this day and age.

-- Mike, an American living in Norway.

View patron's profile

patron

13186 posts in 2096 days


#10 posted 03-18-2012 07:43 PM

i’m with you rock

if you don’t feel real good from the start
it could haunt you
every time you use it

if you are in a position
to change this
then go for it

if not
then i guess
you will do the best you can
like many of us

-- david - only thru kindness can this world be whole . If we don't succeed we run the risk of failure. Dan Quayle

View Rob Drown's profile

Rob Drown

729 posts in 2587 days


#11 posted 03-18-2012 07:45 PM

mine had a brake that went on the fritz when it got hot in my garage. One phone call to sawstop and a fresh one was in the mail. Their service is very good. Call em.

-- The expectations of life depend upon diligence; the mechanic that would perfect his work must first sharpen his tools. Confucius, 经过艰苦的努力的梦想可以成真

View Rockne's profile

Rockne

37 posts in 1398 days


#12 posted 03-19-2012 02:34 AM

No Buyer’s remose in the traditional sense: I was preparing for something professionally, and I was using the Sawstop as the “reward” for all of my hard work. I was very excited. Only buyer’s remorse in the sense I thought I was buying a Mercedes but found out it’s a Yugo (or other similar crappy car). I did purchase it semi-locally at my local Woodcraft.

View Grandpa's profile

Grandpa

3213 posts in 1430 days


#13 posted 03-19-2012 02:58 AM

I feel like you are being a little hard on them. I am not a big Gass fan but they probably buy the mobile base from a third party and you got something they have never looked at. Maybe they should. I will say that I worked for a company that manufactured equipment and we stopped 100% inspecting most parts. You look for the parts that have a high rate of failure and you inspect those. Otherwise this saw would cost you $5000 instead of $2500. The labor is the expensive part of the manufacturing process. I know you thought you bought a perfect saw but the truth is most of us couldn’t afford a perfect saw.

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