Below is the letter I sent to HomeDepot’s CEO. I wasn’t expecting much out of them but instead they just gave me the tool I tried to order. I even offered to pay for it but they wouldn’t take my money.
Good afternoon Mr. Blake,
Earlier this week I ordered a Work Sharp 3000 from HomeDepot.com (order number W118122508) after finding out that that the tool was on sale. The website indicated that this tool was “backordered online” but the deal was so good that I placed my order anyways.
I found out about this deal from the WoodNet forums (see link below) where a number of woodworkers had ordered this tool.
Unfortunately my order, and the order of many people on this message board, was canceled. I contacted customer service through chat and spoke with Pam. She stated that the product was out of stock. I told her of the discrepancy on the website and she said she would pass along that information.
I have attached screenshots of my order, the pricing page, and my chat with your customer service rep, Pam.
I’ve been a Home Depot customer for a long time and this incident will not change that. I just wanted to bring this to your attention in hopes of getting a better resolution for myself and the members of the WoodNet forums that also ordered this product.
Today this arrived via UPS overnight: