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Home Depot goes above and beyond!

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Blog entry by Rick Boyett posted 12-30-2010 10:04 PM 1215 reads 0 times favorited 3 comments Add to Favorites Watch

Consumerist.com article about my recent experience with HomeDepot

Below is the letter I sent to HomeDepot’s CEO. I wasn’t expecting much out of them but instead they just gave me the tool I tried to order. I even offered to pay for it but they wouldn’t take my money.

Good afternoon Mr. Blake,

Earlier this week I ordered a Work Sharp 3000 from HomeDepot.com (order number W118122508) after finding out that that the tool was on sale. The website indicated that this tool was “backordered online” but the deal was so good that I placed my order anyways.

I found out about this deal from the WoodNet forums (see link below) where a number of woodworkers had ordered this tool.
http://www.forums.woodnet.net/ubbthr...=&fpart=1&vc=1

Unfortunately my order, and the order of many people on this message board, was canceled. I contacted customer service through chat and spoke with Pam. She stated that the product was out of stock. I told her of the discrepancy on the website and she said she would pass along that information.

I have attached screenshots of my order, the pricing page, and my chat with your customer service rep, Pam.

I’ve been a Home Depot customer for a long time and this incident will not change that. I just wanted to bring this to your attention in hopes of getting a better resolution for myself and the members of the WoodNet forums that also ordered this product.

Best Regards,
Richard Boyett

Today this arrived via UPS overnight:



3 comments so far

View Jeff in Huntersville's profile

Jeff in Huntersville

399 posts in 1853 days


#1 posted 12-30-2010 10:30 PM

Good for you. You did everything in a positive way and it worked out well. Won’t hold my breath for too many others, however.

View Rick Boyett's profile

Rick Boyett

167 posts in 1871 days


#2 posted 12-30-2010 10:55 PM

The Resolutions Manager that I dealt with just posted up on the woodnet forums= that they want to make it right for everyone…

Count me as even more shocked.

View TopamaxSurvivor's profile

TopamaxSurvivor

14754 posts in 2334 days


#3 posted 12-31-2010 10:22 AM

yes, I would say they went way above and beyond honoring the clearance price with new inventory. I have always found HD to be a good store and have not had any issues with their products or service.

-- "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

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