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G0555X Bandsaw Drama

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Blog entry by RandyinFlorida posted 02-28-2014 05:45 PM 1379 reads 0 times favorited 8 comments Add to Favorites Watch

My brand new Grizzly Bandsaw (re: toy) was to be delivered on Wednesday by a certain shipping company (not DOWNS but…). Anyway, on Wednesday they left a note on my door that they would try again Thursday. So I took off work for the whole day. By 4PM I was a little concerned; I went on line, traced my shipping number, confirmed that it would be delivered in fact on Thursday. So I waited… Six o’clock; still no saw. Called the 800 number on the back of the note. A very polite, yet automated female voice confirmed my saw would be delivered today (Thursday). She warned that the delivery could be as late as 7PM. So I still had some hope. 6:30PM: the phone rings, Sir, this is the shipping company calling to confirm your delivery for Friday between 3 and 6 PM. After counting to ten I politely but firmly responded how angry I was that I burned a day of vacation so that I would be home on THURSDAY! when their automated system told me they would deliver. So now it’s Friday. Going home early (more vacation time). But the good news… I’m still getting a new “toy.” Sooner or later.

-- Randy in Crestview Florida, Wood Rocks!



8 comments so far

View patron's profile

patron

13535 posts in 2804 days


#1 posted 02-28-2014 06:00 PM

better late than never

on the plus side
you will have a nice toy to play with
the wait and hassle
will be a forgotten memory then

enjoy

-- david - only thru kindness can this world be whole . If we don't succeed we run the risk of failure. Dan Quayle

View DIYaholic's profile (online now)

DIYaholic

19178 posts in 2138 days


#2 posted 02-28-2014 06:23 PM

As they say….
Good things come, to those that wait!

Of course they also say….
Good things come in small packages!!

If that’s true….
GREAT things must come in huge boxes from big trucks!!!

Enjoy your new toy….

-- Randy-- I may not be good...but I am slow! If good things come to those who wait.... Why is procrastination a bad thing?

View dbhost's profile

dbhost

5605 posts in 2695 days


#3 posted 02-28-2014 07:26 PM

I am willing to say it. You are talking about UPS Freight. Those imbeciles can’t get schedules right to save their lives. I had a winch mount for our truck delivered by them last fall and had a similarly poor experience with their rescheduling of the delivery. They finally got it to me after I got the BBB involved and got the shipping fee refunded.

-- My workshop blog can be found at http://daves-workshop.blogspot.com

View CharlesA's profile

CharlesA

3021 posts in 1260 days


#4 posted 02-28-2014 07:41 PM

Wonder why their freight service is poor. I’m amazed at how accurate and reliable their regular service is. At some point I’m expecting the tracking info to tell me what the driver had for lunch and what song was on the radio when they delivered my item.

-- "Man is the only animal which devours his own, for I can apply no milder term to the general prey of the rich on the poor." ~Thomas Jefferson

View BilltheDiver's profile

BilltheDiver

250 posts in 2348 days


#5 posted 02-28-2014 08:19 PM

Doesn’t have to be them. I had a delivery of a new dishwasher from HD a couple of weeks ago and it went even worse. The sub who delivers from them botched the whole thing.

-- "Measure twice, cut once, count fingers"

View NormG's profile

NormG

5506 posts in 2466 days


#6 posted 03-01-2014 02:07 AM

Ouch, it will arrive sooner than you think

-- Norman - I never never make a mistake, I just change the design.

View Kaleb the Swede's profile

Kaleb the Swede

1727 posts in 1432 days


#7 posted 03-01-2014 04:18 AM

It’s only because I hacked into the system and am having it delivered to me. Enjoy your new saw. Super jealous

-- Just trying to build something beautiful

View RandyinFlorida's profile

RandyinFlorida

180 posts in 1530 days


#8 posted 03-02-2014 05:27 PM

NORMG – You have know idea how right you were…

As I originally posted: the delivery was to have been Friday between 3 and 6. I got home at 1:50; just in case it came early. As soon as I got home I let the dogs out one of my two back doors. There sat two boxes! No note on the front door. Just dumb luck I used that door. Had I used the other door I would not have seen them. They came through my privacy gate, left two 20 foot long ruts in my lawn (not that my lawn is all that; no big deal). Some good news the boxes were intact, no dents or tears.

I called UPS. The same person who had told me the delivery was scheduled for later Friday explained that the driver was miss-directed to deliver in the AM, not the PM. And that his supervisor gave him permision to put the packages on the back porch.

Compensation: They are refunding me the $35 “liftgate” fee. Not much considering…

Saw is put together, I’ll post a review soon.

-- Randy in Crestview Florida, Wood Rocks!

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