I bought a Fein 9-20-24 Vaccum from www.Tools-plus.com and the auto switch started acting up. Sometime it would work when I turned the miter saw on and sometime it would not. I called customer service at Tools-Plus and the guy said I will have the fein rep call you back (Less than a half hour). After telling the rep what the vac was doing he told me they would OVER NIGHT me a new vacuum and pick up the old one that is giving me problems at no cost to me. Now that is what I call customer sevice!!! In fact I just ordered a PM2000 table saw from Tools-Plus, $200 cheaper than what I could buy locally. That included saw cost, freight and tailgate service! It is nice to find a company that takes care of their customers.
God Bless
tom
-- Mc Bridge Cabinets, Iowa
8 comments so far
GMman
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1370 posts in 597 days
posted 299 days ago
Thanks Buddy that is something you do don’t see very often these days
-- --<<<<<< I will not stop until I get it right. >>>>>>--
CessnaPilotBarry
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1292 posts in 602 days
posted 299 days ago
I’ll high-five them next time I’m in the store.
-- - Please help keep Lumberjocks an enjoyable escape by refusing to participate in political discussions. Simply spit out the bait and ignore the thread...
SCOTSMAN
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2244 posts in 485 days
posted 299 days ago
Thanks Tom your opbviously a nice guy and deserve the best treatment from your supplier.Alistair
-- excuse my typing as I have a form of parkinsons disease
Scott Bryan
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20807 posts in 722 days
posted 299 days ago
I enjoy hearing stories like this, Tom. I have never had the opportunity to use them but this certainly is a good recommendation. When I upgrade my saw I will have to give them a look.
-- With God's help all things are possible- even woodworking. Woodworking is not just a hobby, it is an (expletive deleted) expensive hobby.
CessnaPilotBarry
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1292 posts in 602 days
posted 299 days ago
There is a lot to what Scotsman wrote.
Some businesses are beyond help, and sometimes we simply get incredible service right off the bat.
Our conduct when we report a problem sure goes a long way sometimes…
-- - Please help keep Lumberjocks an enjoyable escape by refusing to participate in political discussions. Simply spit out the bait and ignore the thread...
jerryw
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105 posts in 816 days
posted 299 days ago
tom, thanks for the info about tools-plus. i just ordered the freud ft1702vcek router combo kit for $129 plus shipping. woodcraft had this router kit on sale for the same price, but didn’t see fit to have enough for the demand. they sold out the first morning of the sale. thanks again. jerry wv
-- jerryw-wva.
Thos. Angle
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4013 posts in 862 days
posted 298 days ago
good news
-- Thos. Angle
Karson
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25873 posts in 1300 days
posted 294 days ago
Great news. And thanks for spreading the word.
-- What happens in the workshop stays in the workshop. No wait that doesn't sound right. Karson Southern Delaware karson_morrison@bigfoot.com †