Talk About Customer Service!

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Blog entry by ND2ELK posted 02-03-2009 10:21 PM 1432 reads 0 times favorited 6 comments Add to Favorites Watch

I bought a Fein 9-20-24 Vaccum from and the auto switch started acting up. Sometime it would work when I turned the miter saw on and sometime it would not. I called customer service at Tools-Plus and the guy said I will have the fein rep call you back (Less than a half hour). After telling the rep what the vac was doing he told me they would OVER NIGHT me a new vacuum and pick up the old one that is giving me problems at no cost to me. Now that is what I call customer sevice!!! In fact I just ordered a PM2000 table saw from Tools-Plus, $200 cheaper than what I could buy locally. That included saw cost, freight and tailgate service! It is nice to find a company that takes care of their customers.

God Bless

-- Mc Bridge Cabinets, Iowa

6 comments so far

View GMman's profile


3902 posts in 3116 days

#1 posted 02-03-2009 10:56 PM

Thanks Buddy that is something you do don’t see very often these days

View SCOTSMAN's profile


5839 posts in 3004 days

#2 posted 02-04-2009 12:45 AM

Thanks Tom your opbviously a nice guy and deserve the best treatment from your supplier.Alistair

-- excuse my typing as I have a form of parkinsons disease

View Scott Bryan's profile

Scott Bryan

27251 posts in 3240 days

#3 posted 02-04-2009 01:54 AM

I enjoy hearing stories like this, Tom. I have never had the opportunity to use them but this certainly is a good recommendation. When I upgrade my saw I will have to give them a look.

-- Challenges are what make life interesting; overcoming them is what makes life meaningful- Joshua Marine

View jerryw's profile


158 posts in 3334 days

#4 posted 02-04-2009 05:13 AM

tom, thanks for the info about tools-plus. i just ordered the freud ft1702vcek router combo kit for $129 plus shipping. woodcraft had this router kit on sale for the same price, but didn’t see fit to have enough for the demand. they sold out the first morning of the sale. thanks again. jerry wv

-- jerryw-wva.

View Thos. Angle's profile

Thos. Angle

4445 posts in 3381 days

#5 posted 02-04-2009 07:51 PM

good news

-- Thos. Angle, Jordan Valley, Oregon

View Karson's profile


35032 posts in 3819 days

#6 posted 02-09-2009 05:39 AM

Great news. And thanks for spreading the word.

-- I've been blessed with a father who liked to tinker in wood, and a wife who lets me tinker in wood. Southern Delaware soon moving to Virginia †

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