Grizzly giveth, and Grizzly taketh away

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Blog entry by NBeener posted 11-14-2009 02:24 AM 2373 reads 0 times favorited 34 comments Add to Favorites Watch

Wanna’ hear my sob story?

Went to tune up my new Grizzly G0555X 14” bandsaw tonight.

The tension knob wouldn’t turn. It would go about ten degrees in either direction, but then … hard stop.

No adjustment possible without proper tension.

Rat farts.

First call to Grizzly. Rep basically says that I’ve got a big problem, and should take the thing apart.

So … being an idiot … I started to.

Then … being less of an idiot, I called back, and got somebody else—somebody really cool.

He agreed with my theory: either debris in the nut, crossed threads, or something similar. I’d already hit it with PB Blaster, but …. nut’n.

I told the guy I figured we had nothing to lose, and … should I get medieval on it … with big tools??

Jason stayed on the phone with me while—using channel-locks, slip joints, a pipe wrench, and now raw hands … I finally got the stripped pieces out: It’s not obvious … but even a clean nut with matching threads won’t make it, and I just don’t feel like pulling out my tap and die kit to fix this one.

They’re sending me new parts for all you see, but … WAAAAAAAAHHHHHHHHHHHHH.

I don’t have my bandsaw, now. It’s just two hundred and six pounds of …. nothing.

I promised Grizzman (and all y’all) to wag a civil tongue, so … gosh darn it all!!! I’m not happy, and I AM gonna’ go pour myself a big ol’ snifter of Glenlivet scotch while I clean up the shop.

OhByTheWay: The good news: progress WAS going quite well on the Tall Oak Mirror that was next on the agenda….

-- -- Neil

34 comments so far

View Karson's profile


35120 posts in 4395 days

#1 posted 11-14-2009 02:30 AM

Well at least then addmitted to their mistake and are adre4ssing the problem.

DOn’t get drunk and reenter the shop.

-- I've been blessed with a father who liked to tinker in wood, and a wife who lets me tinker in wood. Southern Delaware soon moving to Virginia †

View zlatanv's profile


691 posts in 3229 days

#2 posted 11-14-2009 02:41 AM

Glenlevit! now thats a nice stress buster! Love it!

-- Z, Rockwall, TX

View Rick  Dennington's profile

Rick Dennington

5854 posts in 3189 days

#3 posted 11-14-2009 03:43 AM

Like I always said—— It’s a Grizzly——Nothing but problems with that Taiwan junk. Been there—done that twice !!! I swore long ago—never again for me. Sorry about your problem. Send it back, and get a refund!!

-- " At my age, happy hour is a crap and a nap".....

View a1Jim's profile


117090 posts in 3572 days

#4 posted 11-14-2009 04:07 AM

I have had good luck with grizzly tools for 20 years and most tools are not made in the US any how. I’m sorry
your having problems Neil, it can happen with any company. I had a new mercedes years ago that was not nothing but one problem after another and to best of my knowledge it wasn’t made in Taiwan. Every one
has there own personal experience with tools,cars, appliances or ? Because Grizzly has been great for me, doesn’t mean it’s right for everyone ,each purchaser has to find for themselves what’s best for them.

-- wood crafting & woodworking classes

View khop's profile


134 posts in 3671 days

#5 posted 11-14-2009 04:28 AM

At least GRIZZLY ain’t in bed with Black & Decker.

-- How am I doing? Better than I deserve. Dave Ramsey

View Jim Bertelson's profile

Jim Bertelson

4173 posts in 3159 days

#6 posted 11-14-2009 04:42 AM

But, Grizzly did seem to live up to its name for good service… it’s some waiting. Like you say, you can get a defect in any product, but if they replace it without any trouble, that’s the next best thing. I think you and others have made the point that they all can have their problems, so if they don’t have good service, then you have a real issue. I am still thinking about Grizzly for my band saw upgrade.

Glad you had a “cure” for the blues. Is that bottle marked medicinal? I think single malt implies that it is pure and it is indeed medicinal.

Working this weekend, so have not been able to mount a sustained effort in the shop. Did complete two zero clearance inserts, with two blanks left over. Got to Lowe’s to pick up some more electrical stuff. I decided to put in three 220 sockets, and a switch (for safety with grandkids around) so that I can plug in both saws and have one left over for some other tool in the future. Hope to run that 220 line tomorrow, and rewire the saws either tomorrow or Sunday. Was planning to do that today, but had to leave on a possible emergency, which turned out to be an urgency, but it took time and interrupted things.

Of course while I was at Lowe’s the tool fetish impulse took over and I got this neat stapler that drives insulated staples for installing electical cable. I do enuf of that stuff, especially at odd angles and places, that it should get plenty of use over the years. Also got a replacement for a large wire snips (also used to cut off the heads of nails and screws.) Now the reason I needed a replacement is a true embarrassment, and I have done this sort of thing twice in my life. I snipped a live cable (don’t ask me how, then I won’t tell) and it arc welded a big notch in the snips. I still have a Swiss Army knife with the same evidence of stupidity.

So have a good day…....waiting for the weekend of work to end, I have Monday off.

-- Jim, Anchorage Alaska

View Jim Bertelson's profile

Jim Bertelson

4173 posts in 3159 days

#7 posted 11-14-2009 04:51 AM

PS. The mirror looks like a great project to get started with.

-- Jim, Anchorage Alaska

View huff's profile


2828 posts in 3280 days

#8 posted 11-14-2009 05:46 AM

Don’t you just hate it when that happens Neil. You get a new toy and can’t play with it! LOL Glad to hear Grizzly is taking care of it for you, but still it’s a bummer to have a new tool just sitting there. Good luck and lets hope you’ll be up and running in short order.

-- John @

View DTWoodknot's profile


150 posts in 3181 days

#9 posted 11-14-2009 05:49 AM

that sounds like my luck, this sort of thing does happen with every company as long as they make good it’s just a minor set back.

-- Dave, I wood if I could but I can't so I woodknot

View longgone's profile


5688 posts in 3303 days

#10 posted 11-14-2009 07:00 AM

I am also in agreement that any manufacturer can have problems with any particular tool. What makes the difference is how their customer service department handles it…
I bought a Jet drum sander 2 weeks ago and it had a torn conveyor belt. I called CPO Jet customer service, or should I call it customer slowness, immediately and as of today I have not received my replacement conveyor belt. I was told this afternoon that I should have it sometime next week. It is very frustrating having a new expensive tool and not being able to use it yet.
I have a Grizzly table saw and Grizzly 15 inch planer…When the planer was being delivered the truck driver dropped it off the lift onto it’s side. Called Grizzly customer service and they said to refuse delivery. They shipped me a new planer and I had it in my shop about 3 days later. THATS CUSTOMER SERVICE!
CPO Jet could learn from this.

View Rick  Dennington's profile

Rick Dennington

5854 posts in 3189 days

#11 posted 11-14-2009 07:28 AM

Hey Beaner, didn’t mean to sound so harsh about Grizzly, but after a couple of bad experiences with them, and couldn’t get parts that were broke(this was late 80’s-early90’s), it just left a bad taste in my mouth, if you get my drift. I’m sure that Grizzly woodworking tools are a lot better today than when I owned them. Sure are a lot of LJs on here that swear by them, so they must be ok these days. I still think I’ll stick with my Delta equipment, tho! lol lol. Hope you get taken care of soon and up and running. Just had a thought:
Can you cut the sq. nut off the threaded shaft with a hack saw, have enough threads left to replace the nut, and clean the threads with a wire brush, and re-nut it til your new part comes in? Just don’t cross-thread it!
If you have enough threads, it might just work. Spray with some WD-40 or Knocker’Loose.

-- " At my age, happy hour is a crap and a nap".....

View pete57's profile


134 posts in 3406 days

#12 posted 11-14-2009 08:07 AM

I am starting to believe that it is all junk metal and the winner is the company with the best way to get people to trust them and satisfy their problems. Last year I bought a new 14 inch Delta 28-206 and have had to buy a new spring, belts for the wheels and get a new link belt to replace that hard fanbelt. It has quieted down some and runs better, but being a Site Superintendent I had a demo and rebuild on a quick pace school job. the old wood shop was scrapped and I had to get rid of some machines. I brought a delta 28-203 home (it was missing the pulley cover box on the back) and a 36-803 Delta unisaw. I plugged that bansaw in and it run like a little sewing machine. Got a new blade, cover for the pulley and a mobile base. Runs better that the new one. The table saw needed a new single phase 3-5 hp motor, it was (3 phase) and the cover on the side. Gave that saw to a friend and he put the new motor on it and the motor cover with belts, a new cord and a blade. Plugged it in and it did not need to be anything. fence was staight. It had all the outfeed rollers and a dust hood. I gave it to him with a small shaper, and a metal break didn’t want anything in return just a good home for a good saw. I use the break at times but that is all.
What I am getting at is american made machines from yesterday were the bomb and today it is the QC and QA that is horrible, but that is the world we live in.

Grizzly is not my cup of tea, I am a Delta man, but am getting a powermatic tablseaw and a steel city jointer in the near future. Looking for an older Powermatic 66 if you know where I may get one in perfect shape??

-- Humble Wood Servant

View Brad_Nailor's profile


2539 posts in 3952 days

#13 posted 11-14-2009 09:05 AM

What woodworking machine isn’t made in Taiwan? or China? or Korea? They all are, even stout American names like Delta, and Powermatic…you just cant avoid it. Like it has been said here, its about good customer service and who has the best quality. It seems they sacrifice in the areas they think they can get away with it in, like the small parts and pieces and thats where they should invest in the quality! I am about to buy the most expensive table saw I have ever invested in…..a Grizzly! This saw has all the features and size of a Powermatic or a Delta more than twice its price. Most of that differential is that your paying for a name, and some is differences in quality of materials. But I guarantee you all three names mentioned the pieces and cast or manufactured overseas, and they are assembled there too…


View stefang's profile


15881 posts in 3329 days

#14 posted 11-14-2009 12:29 PM

I’m sorry to hear that your having problems with your new love Neil. I had a similar experience with my Delta 12” bandsaw when I first got it. It was my fault. The wheel tilt or centering device on my saw locks onto the long tensioning screw. I forgot to loosen the centering lock before adjusting the blade tension and it stripped it out. This probably isn’t the cause of your problem, But just in case…......

-- Mike, an American living in Norway.

View rosewood's profile


234 posts in 3336 days

#15 posted 11-14-2009 04:41 PM

well, i am sorry with your problem,and i agree with Jim,
you will get back your bandsaw that for sure,



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