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Is this all Red Oak? I dont think so...

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Blog entry by Lalen posted 04-26-2018 07:50 PM 2923 reads 0 times favorited 15 comments Add to Favorites Watch

So.. I ordered a single cabinet door from an online company (nameless for now). I ordered an unfinished oak door and picture looked like white (golden) oak. There was no where to specify so I just assumed it would be white oak. That is what I needed.

It took 6 weeks and this is what I received. I just wet with mineral spirits to highlight the wood grain. I send the first picture and let them know they had sent me a door with mixed wood. Both red and white oak. DO YOU AGREE?

They replied to me that their default oak door is red oak unless otherwise specified, they told me what I had received was all red oak, and that is what I ordered. It was normal color variation.

So I sent them this close up. So they could see better.

Before I post a negative review on this company I’ll wait to see if they step up and make it right., or you guys tell me I am crazy and this is all the same wood.

Thanks

-- Lalen, Texas. "If it looks straight, it is straight" Jimmy Diresta



15 comments so far

View knotheadswoodshed's profile

knotheadswoodshed

223 posts in 2258 days


#1 posted 04-26-2018 08:04 PM

From what I see in the photo, that is indeed all red oak. Red oak has a wide color variance and I am guessing that odd stile is giving you pause.
I will say that they did a pretty piss poor job of grain and color match though.

-- Randy - "I dont make mistakes, I make design change opportunities" www.knotheadswoodshed.com

View Kelster58's profile

Kelster58

670 posts in 625 days


#2 posted 04-26-2018 08:20 PM

I agree, looks like it’s all red oak. Red Oak does have wide variations in color. Some times a bit of sap wood sneaks in there too. Seems to me they sent what they said they did. They did do a poor job of matching wood color and grain. I would expect that from an on line seller. I would expect better from a high end custom wood shop.

-- K. Stone “Tell me and I forget, teach me and I may remember, involve me and I learn.” ― Benjamin Franklin

View Gene Howe's profile

Gene Howe

10724 posts in 3514 days


#3 posted 04-26-2018 08:29 PM

God, that’s one ugly piece of work.
Suitable for painting.

-- Gene 'The true soldier fights not because he hates what is in front of him, but because he loves what is behind him.' G. K. Chesterton

View DS's profile

DS

2967 posts in 2506 days


#4 posted 04-26-2018 09:11 PM

Yes, I agree, that is all Red Oak.
There is a stain called “Golden Oak”, that is barely perceptible as for color change, but it normalizes the color “a little bit” without going really dark.

Still, this is a poor match – barely worthy of basic tract homes, etc.

If you specify White Oak, if they even offer it, there is typically far less variation in color.

-- "Hard work is not defined by the difficulty of the task as much as a person's desire to perform it.", DS251

View FreddieMac's profile

FreddieMac

94 posts in 433 days


#5 posted 04-26-2018 09:13 PM

Obviously they made no attempt to match grain patterns.

View Lalen's profile

Lalen

161 posts in 696 days


#6 posted 04-26-2018 09:26 PM

Wow… thank you for that feedback… I’ve never seen red oak that golden before.. I’ll have to eat my words on that.

The other issues are real. Poor grain and color match.. Plus their site never indicated it would be red-oak. No indication either way… guess I should have asked.

Thanks again.

-- Lalen, Texas. "If it looks straight, it is straight" Jimmy Diresta

View Lalen's profile

Lalen

161 posts in 696 days


#7 posted 04-26-2018 10:14 PM

Thanks for the hints on stain.. The cabinets I am trying to match are pretty dark yellow, probably from aging. I used Summer Oak on the face frame which was white oak, but tested on some scrap red oak and red comes through. I may try to find a gel stain and see how that works.


Yes, I agree, that is all Red Oak.
There is a stain called “Golden Oak”, that is barely perceptible as for color change, but it normalizes the color “a little bit” without going really dark.

Still, this is a poor match – barely worthy of basic tract homes, etc.

If you specify White Oak, if they even offer it, there is typically far less variation in color.

- DS


-- Lalen, Texas. "If it looks straight, it is straight" Jimmy Diresta

View Lalen's profile

Lalen

161 posts in 696 days


#8 posted 04-26-2018 10:16 PM

Yes.. both stiles and top rail are seriously red, the rest is pretty golden/tan.


From what I see in the photo, that is indeed all red oak. Red oak has a wide color variance and I am guessing that odd stile is giving you pause.
I will say that they did a pretty piss poor job of grain and color match though.

- knotheadswoodshed


-- Lalen, Texas. "If it looks straight, it is straight" Jimmy Diresta

View johnstoneb's profile

johnstoneb

2994 posts in 2258 days


#9 posted 04-27-2018 02:59 AM

Yes you should have asked. Usually when a site says oak they mean red oak as it seems to be more common.

-- Bruce, Boise, ID

View Lalen's profile

Lalen

161 posts in 696 days


#10 posted 04-27-2018 01:19 PM

Thanks All. I guess my claim with them is now limited to the fact their site did not disclose it was red oak, or the ability to choose either one, and the poor grain and color match. Other sites clearly state red-oak.. (now that I have looked)

I am hoping they either refund or make me another one, but hope is waning. Cabinetdoorworld.com dosen’t have the best of ratings on BBB.

Other lesson learned, don’t believe reviews on someone’s own site.

-- Lalen, Texas. "If it looks straight, it is straight" Jimmy Diresta

View DS's profile

DS

2967 posts in 2506 days


#11 posted 04-27-2018 01:37 PM

Back in the 90’s when I worked a lot of tract home cabinetry under a master contract, (200 to 300 homes on one contract), we would intentionally make door samples with a worst case mismatched grain and color to lower the expectations of the end user.

Usually, the typical project would exceed these expectations, but, if the worst case scenario came about, it would not be a warranty issue because it was within the guidelines illustrated in the showroom samples.

In your case, you got a showroom sample. (You would think that was a good thing, right?)

-- "Hard work is not defined by the difficulty of the task as much as a person's desire to perform it.", DS251

View Lalen's profile

Lalen

161 posts in 696 days


#12 posted 04-27-2018 04:35 PM

lol.. yeah.. an interesting strategy!


Back in the 90 s when I worked a lot of tract home cabinetry under a master contract, (200 to 300 homes on one contract), we would intentionally make door samples with a worst case mismatched grain and color to lower the expectations of the end user.

Usually, the typical project would exceed these expectations, but, if the worst case scenario came about, it would not be a warranty issue because it was within the guidelines illustrated in the showroom samples.

In your case, you got a showroom sample. (You would think that was a good thing, right?)

- DS


-- Lalen, Texas. "If it looks straight, it is straight" Jimmy Diresta

View HokieKen's profile

HokieKen

5855 posts in 1224 days


#13 posted 04-30-2018 08:18 PM

That’s all red oak but that’s some pretty crappy work to make commercial products and not do any better matching up grain and color than that IMHO.

-- Kenny, SW VA, Go Hokies!!!

View Lalen's profile

Lalen

161 posts in 696 days


#14 posted 04-30-2018 08:55 PM

Well, they are stepping up to replace the door with a white oak. Though I was wrong about it being mixed wood types, I guess they accepted the contention that it was poorly matched and was not clear on their website that they used red oak.

Good on them for stepping up. I’ll just be waiting a couple more weeks now.

-- Lalen, Texas. "If it looks straight, it is straight" Jimmy Diresta

View DS's profile

DS

2967 posts in 2506 days


#15 posted 04-30-2018 09:03 PM

I’m glad to see they are stepping up and replacing the door.

-- "Hard work is not defined by the difficulty of the task as much as a person's desire to perform it.", DS251

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