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Excellent Customer Service

Excellent Customer Service

08-04-2015 03:15 PM by Julian | 5 comments »

I recently made another purchase for carbide cutters from Captain Eddie. Long story short; the post office lost my package/envelope from Capt. Eddie. I contacted him and he graciously said he would send out another shipment at no extra cost. I was not expecting him to do that. The postal service was the one to blame. I definitely will continue to purchase from Big Guy Productions.

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Freud router bit broke into 3 pieces.

Freud router bit broke into 3 pieces.

06-25-2015 10:06 PM by Julian | 23 comments »

I used this 3/8” up spiral bit for over a year when making mortises for a gate (in redwood).This bit did not get used very much. Supposedly it is solid carbide.Recently I was routing slots for a jig in a medium dense wood using my router table.When I was nearly finished I heard a bang and discovered the bit broke into 3 pieces.These router bits are not cheap; over $50. I emailed Freud twice on from their website about thisand to find out if they warranty the bits. No response after 3...

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Exceptional performance at a reasonable price

Exceptional performance at a reasonable price

02-03-2014 01:17 AM by Julian | 4 comments »

I purchased the medium WoodRiver shoulder plane in December; it was 20% off and then I had an additional $10 coupon. Before tax; $110. This deal was too good to pass up. After a few minutes on a 4000 grit water stone the blade was razor sharp. The body was perfectly square and the blade adjustment works very smoothly. I have never used a Veritas or Lie Nielson should plane and cannot compare the WoodRiver plane to the others. I am very pleased with the WoodRiver shoulder plane and would r...

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Sonic Crafter could be better

Sonic Crafter could be better

10-01-2012 04:14 PM by Julian | 11 comments »

I purchased the Rockwell sonic crafter about 2 years ago. I purchased it on-line for about $140. It came with the hard case and various cutting blades and sanding pads. I found that the machine screw that holds the blades can come loose from the vibration. You have to tighten the machine screw with an allen wrench (provided) to the point that I always worry I might strip the threads. After a few uses, my tool stopped working. It was within the warranty period so I called the 800 service...

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