The other day while tuning up my Wood River smoothing bench plane I noticed that its tote (handle) was cracked.
I called Woodcraft’s customer service number to see if they had a template or technical drawing in case I was forced to make a replacement. They did not have a template or a drawing. And, they did not have replacement totes for sale. I also could not find any replacement totes on the Woodcraft online store.
To my surprise they mailed me a new one for no charge. Thank you. That impressed me.
My #4 plane has its new tote.
-- --- Happy Howie