Ok, it all started on ‘Cyber Monday’ when woodcraft had some special for the Groz 4 pack parrallel clamp set for (I think) around 80 bucks. It was later in the day and decided to purchase 2 (probably around 10-10:30 pm), I did separate orders on different credit cards for budgetary reasons. After making the orders I never recieved any emails confirming my purchase, or stating if there was any sort of issue. A few days later, still nothing, so I email the customer service asking what the deal was and get this response:
This was the first thing that kind of ticked me off. If you’re going to cancel and order it shouldn’t be up to the customer to have to email customer service to find this out, but I figured they probably had a high amount of traffic that day and since I now know the orders were cancelled I know I can use that money for other tool goodies.
Fast forward to this morning, I check my credit cards online (as I do every morning to make sure theres nothing fishy) and I see charges from Woodcraft stores for the amount (83.15) for each of the Items.
Note, I still have never received any order confirmation or any additional information about orders being reinstated or whatever. THIS is not a forgivable ‘accident’ in my book, and is borderline unacceptable business practices.
Has any one else had issues like this from woodcraft? Am I to angry and taking this out of proportion, or is this in fact some crap woodcraft is pulling?