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Spitting the Dummy!

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Blog entry by Don posted 2611 days ago 741 reads 0 times favorited 9 comments Add to Favorites Watch

I had run out of 16mm (5/8”) glass tubes for my turned Rose Bud Vases. So I phoned my supplier who is only open every second Saturday of the month for walk-in business to ask him if he had any in stock. (He’s primarily in the mail-order business.)

“Yep – we have ‘em”, was his reply. So I decided to drive the 60 mile round trip to his place of business and pick them up. I reasoned that this would work better than risking damage to the delicate tubes during mailing, and who knows, perhaps I would pick up some other stuff (I always do when I go into a woodworking supply retailer’s).

Wow! When I got there the place was packed with other woodworking enthusiasts. There was a sale on; minimum 20% off everything. I was a little peeved; why didn’t I know this? I had spoken to them on the phone and told them I’d be there on Saturday, and I’m on their email newsletter list. No worries, I was there, so I began to load up with stuff.

When I go the the check-out, I asked them for the 16mm glass tubes I’d called about.

“I don’t think they are 16mm, Mate.” was the response, “They are 19mm (3/4 inch)”.

There I was, with about $200.00 worth of stuff in my basket and they didn’t have what they claimed to have on the telephone, my real purpose in going there in the first place.

I didn’t really need the stuff in my basket, but having been in my best consumer mood when I arrived, I now suddenly turned feral!

“Well, then you can keep this!” I retorted and placing the full basket on the floor walked out.

I’m not sure what got into me. The prices of the stuff were, after all, pretty reasonable. I was probably cutting my nose off here, because I would likely be paying more for the same stuff next time. But something just gets up my nose when someone in customer service gives me wrong information.

I’ve lived in Oz for so long now; I don’t recall whether the expression, ”spitting the dummy” is used in Canada. But I do know that’s what infants do when they are unhappy – “spit the dummy”. And that’s what I did.

Unfortunately – it didn’t make me feel any better at all.

Must be a lesson here somewhere. LOL What do you think?

-- CanuckDon "I just love small wooden boxes!" http://dpb-photography.me/



9 comments so far

View Lee A. Jesberger's profile

Lee A. Jesberger

6647 posts in 2613 days


#1 posted 2611 days ago

Don;

Been there done that, got the tee shirt. That kind of stuff really irratates me as well. Often I am unable to do what you did, but would really love to!

I think not doing that is harder on you than doing as you did. Had you left with the stuff, you may have driven away being mad at yourself, instead of them.

I know I would have.

Great turning!

Lee

-- by Lee A. Jesberger http://www.prowoodworkingtips.com http://www.ezee-feed.com

View oscorner's profile

oscorner

4564 posts in 2945 days


#2 posted 2611 days ago

Nice vase, Don! I feel your pain. I too, dislike calling, being told that they have what I need, driving over and finding out that they don’t have what I need. That is the whole point of calling first, so you don’t waste time and money driving over for nothing. I think the fact that they were having a sell and you being a good customer not getting notified of the sale was the beginning of their downfall. The fact that they didn’t have what you came for in the first place was just the icing on the cake or the straw that broke the camels back. I probably would have bought the stuff, myself just to keep from it being a wasted trip.

-- Jesus is Lord!

View Dick, & Barb Cain's profile

Dick, & Barb Cain

8693 posts in 2933 days


#3 posted 2610 days ago

What a revolting development!!

-- -** You are never to old to set another goal or to dream a new dream ****************** Dick, & Barb Cain, Hibbing, MN. http://www.woodcarvingillustrated.com/gallery/member.php?uid=3627&protype=1

View Bob Babcock's profile

Bob Babcock

1804 posts in 2720 days


#4 posted 2610 days ago

Nice vase Don!

I probably would have done exactly what you did. They are lucky it wasn’t my wife. Want to see a petite 110 lb woman peel the skin off a merchant? I have actually felt bad for store managers that have angered her this way. She would have bought the stuff on sale….she can’t resist that word…..and the store merchant would have shipped free 16mm tubes to her as soon as they came in.

-- Bob, Carver Massachusetts, Sawdust Maker http://www.capecodbaychallenge.org

View MsDebbieP's profile

MsDebbieP

18615 posts in 2794 days


#5 posted 2606 days ago

here’s what I’ve learned from my son-in-law who has worked in tech-support and financial .. something or other for years..
“So what CAN you do for me? Is there a manager on site? I would like to speak with someone who CAN do something to make this right.”

I’ve seen him in action a few times – and he always gets something to make up for inconveniences (saying this lightly) ...

-- ~ Debbie, Canada (https://www.facebook.com/DebbiePribeleENJOConsultant)

View Don's profile

Don

2599 posts in 2811 days


#6 posted 2606 days ago

Great suggestion, Debbie.

But when I got to the store, I was dealing with the owner/manager. The guy I was speaking to on the phone his son who only answers the phone part-time, hence his information error. At least that’s the excuse the owner of the business gave me. But for my inconvenience, he just shrugged his shoulders.

Perhaps I should have gone over his head to his wife! She also works there. LOL

-- CanuckDon "I just love small wooden boxes!" http://dpb-photography.me/

View MsDebbieP's profile

MsDebbieP

18615 posts in 2794 days


#7 posted 2606 days ago

see?? Now you get it :)

and you could have flashed a LJ business card at him and said “I’ll tell two people who’ll tell two people, who’ll tell two people… which story do you want told? The frustration one or the satisfied customer one?”

Or.. could have just stood there and waited for him to come with something – holding up the line.. and then customers would have started giving suggestions..
or.. you could have come up with suggestions about what would make you “ok” with the turn of events…

or.. you could have tossed down your selections and stomped out the door :)

-- ~ Debbie, Canada (https://www.facebook.com/DebbiePribeleENJOConsultant)

View Don's profile

Don

2599 posts in 2811 days


#8 posted 2606 days ago

Sheesh! Nothing like a pushy broad; I’m just a humble, quite Canuck. LOL

-- CanuckDon "I just love small wooden boxes!" http://dpb-photography.me/

View MsDebbieP's profile

MsDebbieP

18615 posts in 2794 days


#9 posted 2606 days ago

hahahaha lol

me too :D
the female version

-- ~ Debbie, Canada (https://www.facebook.com/DebbiePribeleENJOConsultant)

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