I had run out of 16mm (5/8”) glass tubes for my turned Rose Bud Vases. So I phoned my supplier who is only open every second Saturday of the month for walk-in business to ask him if he had any in stock. (He’s primarily in the mail-order business.)
“Yep – we have ‘em”, was his reply. So I decided to drive the 60 mile round trip to his place of business and pick them up. I reasoned that this would work better than risking damage to the delicate tubes during mailing, and who knows, perhaps I would pick up some other stuff (I always do when I go into a woodworking supply retailer’s).
Wow! When I got there the place was packed with other woodworking enthusiasts. There was a sale on; minimum 20% off everything. I was a little peeved; why didn’t I know this? I had spoken to them on the phone and told them I’d be there on Saturday, and I’m on their email newsletter list. No worries, I was there, so I began to load up with stuff.
When I go the the check-out, I asked them for the 16mm glass tubes I’d called about.
“I don’t think they are 16mm, Mate.” was the response, “They are 19mm (3/4 inch)”.
There I was, with about $200.00 worth of stuff in my basket and they didn’t have what they claimed to have on the telephone, my real purpose in going there in the first place.
I didn’t really need the stuff in my basket, but having been in my best consumer mood when I arrived, I now suddenly turned feral!
“Well, then you can keep this!” I retorted and placing the full basket on the floor walked out.
I’m not sure what got into me. The prices of the stuff were, after all, pretty reasonable. I was probably cutting my nose off here, because I would likely be paying more for the same stuff next time. But something just gets up my nose when someone in customer service gives me wrong information.
I’ve lived in Oz for so long now; I don’t recall whether the expression, ”spitting the dummy” is used in Canada. But I do know that’s what infants do when they are unhappy – “spit the dummy”. And that’s what I did.
Unfortunately – it didn’t make me feel any better at all.
Must be a lesson here somewhere. LOL What do you think?
-- CanuckDon "I just love small wooden boxes!" http://www.dpb-photos.com/