I recently ordered a new cordless drill after my Bosch 24 volt of 11 years just stopped. Was at my local ACE and stumbled on DEWalt. The cordless drill was on sale! Well that model was not in stock, gave me a replacement number, and I went to get some criticle reviews on the tool. I failed to notice that it was not a replacement. It was a 12 volt DeWalt. I need torque. In my hast I found the best price and it was well reviewed. At 1/2 the store price! It also came in 3 days! When I opened the well packaged package I saw “it’s a 12 volt!”
Sent an email through Amazon to the company and they responded immediately. We even discussed an exchange, but when I looked at critiues I realized I needed max power.
They were unable to provide what I needed made some suggestions, and promptly refunded my money once they recieved the returned unopened item.
I have delt with many service departments. this one is top notch. The company is Midwest Technology Products in Sioux City Iowa. They have a web store on Amazon. There is no place in LJ’s to review a company just the tools, so I just wanted to let other LJ’s who might read this that these are good people. And I highly recomend their professionalism.
Still need a 24 to 32 volt high torque cordless driver, any recomendations based on experience would be welcome.
-- Cau Haus Designs, Thomas J. Tieffenbacher