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Delta's Customer Service, WOW.. What other companies have you had good CS with??

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Blog entry by Delta356 posted 1146 days ago 889 reads 0 times favorited 6 comments Add to Favorites Watch

Hi all, hope life is going good. I thought I would share with you my experience with Delta Machinery’s CS.
It all started saturday,, I was cutting some stock into shape and noticed that my left guide block was coming loose, so I put it back in its place. About 20 mins into cutting it fell out again. “What the Fudge Cakes.”.. Anyways I found out thats the bracket that holds the guide blocks was cracked. OOOHHHHH.?? To make a story short I called Delta on monday and was put right through. I talked to Rep named Tim, which just pulled up my name and already new what the problem was. (I sent Delta an email on sunday about the issue). There was only a short exchange of words. “He said I will send it out to you, UPS,” “and I said thank you”. This matter was resolved in 7 mins. I call that good CS….

I thought I would share with you my Delta CS experience. I’m a happy camper…

What other companies have you had great CS with????

Thank you, Michael Frey
Portland, OR

FREY WOODWORKING INC.



6 comments so far

View stevenmadden's profile

stevenmadden

174 posts in 1691 days


#1 posted 1146 days ago

Delta356: Three companies that come to mind in the “great customer service” category for me are Lie-Nielsen Toolworks USA, SawStop (not a popular topic for some, I know), and Apple (not woodworking related, but you weren’t specific). I have always experienced great customer service from all three companies, but Lie-Nielsen takes the cake.

Now, companies with which I have experienced bad customer service, where to begin…

Steven

View Delta356's profile

Delta356

458 posts in 1456 days


#2 posted 1146 days ago

I have Also had great CS with Freud. I had a broken saw tooth, and they sent brand new one.

Thanks, Michael Frey
Portland, OR

FREY WOODWORKING INC.

View mrg's profile

mrg

519 posts in 1601 days


#3 posted 1146 days ago

AW Meyer buying my table saw fence. Bought the fence at the woodworking show and paid for it and said i would pick it up at the business in a couple of days. Went home and found the price considerably less on line. The Delta rep from delta had written my order very nice guy. I emailed the company and told them what I had found.This was on sunday night. Monday at 10:30 am I get a call sorry we took so long to get back to you, I had to call Delta to find out why x company had the fence below cost. We will honor the price bring you CC with you when you pick up the fence.

Grizzly – I ordered a switch and it was bad. Answerer a couple of questions, new switch.

Apple – Great customer service.

-- mrg

View rivergirl's profile

rivergirl

3198 posts in 1440 days


#4 posted 1146 days ago

The best company service I have ever received- and I mean consistently 100 percent for real warranty work- fast replacement shipping, post paid return boxes etc. etc. 100 percent of the time is from Sport Dog. Not tools but training collars for hunting dogs. I post this here because I know that a lot of you guys hunt, and many of you have dogs. Sport Dogs products are top of the line and their customer service is without a doubt super fantastic. So in my opinion, if you have a hunting dog, or a dog that needs a little training, you need Sport Dog. :)

-- Homer : "Oh, and how is education supposed to make me feel smarter? Besides, every time I learn something new, it pushes some old stuff out of my brain."

View northwoodsman's profile

northwoodsman

227 posts in 2348 days


#5 posted 1146 days ago

I had the exact opposite experience with Delta last week. The run capacitor on my Delta lathe melted, expelled an oil like substance and caught fire on Saturday. On Tuesday I called the local Delta Repair center (not an authorized center, but one they own & operate). They told me that they quit making this model about 3 years ago and there wasn’t a spare motor or motor part in the country. They gave me the main # to call. So I called and was told the same thing. They transferred me to technical services in hopes that they could give me the specs on the motor so I could pick one up at a local motor repair shop. The guy in tech support tells me that they bought a bunch of motors for this model lathe from China and they bought them “ready to install” so they didn’t ever sell any individual motor parts (although they were listed in the owners manual). He told me to go look at the motor and get the manufacturers name off of it and I could contact them and get the part from them. They purged the system of all infomration pertaining to this piece of ^%$# and couldn’t give me any info what ever. He explained where the tag would be, etc. So I go out to the shop and find the label – it says Delta Machinery. So they removed the tag from the mfg. and replaced it with there own. I go back in the house and call them 6 times, each time getting another person, each time telling me that they don’t have a technical services dept. I completely remove the motor and take it to their repair center (30 miles each way) only to have them once again give me a number to call. I went to a motor repair shop and was willing to pay $300 for a new motor however we couldn’t find one that could work. So I stopped on the way home and purchased a new lathe (not a Delta) and completed my project that I was working on. Then on Saturday my wifes grandfather (87 yrs. old) tells me that he is giving up woodworking for good and I end up with yet another lathe, bandsaw, scroll saw, etc. Based on all of the problems that I have had with this lathe, I will never purchase another Delta tool again. I have replaced bearings, pulleys, power switch (3x). I have had it for 3.5 years and I use it 2 times per year maybe.

-- NorthWoodsMan

View Delta356's profile

Delta356

458 posts in 1456 days


#6 posted 1146 days ago

I’m sorry to hear that. That must have really been a pain. Hope you like your new lathe…\

Thanks, Michael Frey
Portland, OR

FREY WOODWORKING INC.

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