Hi all, hope life is going good. I thought I would share with you my experience with Delta Machinery’s CS.
It all started saturday,, I was cutting some stock into shape and noticed that my left guide block was coming loose, so I put it back in its place. About 20 mins into cutting it fell out again. “What the Fudge Cakes.”.. Anyways I found out thats the bracket that holds the guide blocks was cracked. OOOHHHHH.?? To make a story short I called Delta on monday and was put right through. I talked to Rep named Tim, which just pulled up my name and already new what the problem was. (I sent Delta an email on sunday about the issue). There was only a short exchange of words. “He said I will send it out to you, UPS,” “and I said thank you”. This matter was resolved in 7 mins. I call that good CS….
I thought I would share with you my Delta CS experience. I’m a happy camper…
What other companies have you had great CS with????
Thank you, Michael Frey
FREY WOODWORKING INC.