Unsportsmanlike Conduct- Roughing the package

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Blog entry by Chelios posted 03-03-2010 03:26 AM 1093 reads 0 times favorited 3 comments Add to Favorites Watch

So I ordered a new dust collector system from Festool. It is expensive as heck but Eagle America gives me a good deal on it plus free shipping. I have been ready all day to open the package and use it first thing today when I got home and what did I find? The dust collector is all banged up and the frame was broken from the rough handling.

I couldn’t believe it. I look again at how it is packed and it is basically in a corrugate box but no styrofoam, or anything to help protect it. I thought that was stupid whoever thought this packaging would work. So now to return it. It’s dissappointing that mail and couriers are rough on packages but more so from the people that ship them when they don’t think that this is going to happen.

ps. I had to think of a catchy title so you would read thru my rant. I hope you don’t hold that against me


3 comments so far

View DaveLeHardt's profile


48 posts in 2425 days

#1 posted 03-03-2010 03:53 AM

Bonus points for the cool title – did indeed draw me in!

Had a similar experience with a Delta dust collector I ordered thru Rocker. The box was the original packaging from Delta, and it looked like it was kicked all the way here. The motor housing was bent all to !@## and altho it didn’t cost a mint, I returned it as it wasn’t worth it to me to keep damaged goods.

Ended up getting their wall mount dust collector instead. This one arrived in much better shape and is kicking butt sucking dust.

-- What? Me worry?!

View grizzman's profile


7780 posts in 2721 days

#2 posted 03-03-2010 04:04 AM

man what a sucker me in…i think its pretty dumb to send a piece of equipment that is pricey so it gets all banged up and busted…they wont score any points that way…and lose money with more shipping…plus have to fix the unit they sent…....all around a dumb thing to do…....well, good story…sorry that this post prob sucks…lol…but im just blowing it all out…so suck it up until you get your new one…lol…....grizzman

-- GRIZZMAN ...[''''']

View docholladay's profile


1287 posts in 2476 days

#3 posted 03-03-2010 04:23 AM

I have no doubt that Festool products are of great quality and are very well designed tools. However, I feel that their products are grossly overpriced. At the prices they charge for their products, the least they could do is to properly package the items to help to protect them in the real world of shipping.

-- Hey, woodworking ain't brain surgery. Just do something and keep trying till you get it. Doc

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