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Ridgiid Customer Service

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Blog entry by Cedarhead posted 02-10-2017 06:06 PM 815 reads 0 times favorited 7 comments Add to Favorites Watch

Last night while using my Ridgid Oscillating Edge Belt / Spindle Sander Model number 44241 I heard a sound that could only mean trouble. Upon inspection I found that a black plastic disc that engages the belt sander function to the drive spindle had broken. My first thought was I would look up the diagram on the internet and order the part. Found the part online at every parts source I could connect to and they all said the same thing “Part #830291 Obsolete-not available”. Since my sander was purchased 7 or 8 years ago I checked for a possible newer model number and found the same part on the current model. I thought this should be easy. Guess what I found. The very same part and number. Unfortunately it also said the same notation, obsolete-not available.

I even went to my local Home Deport and looked at the floor model. There it was, the same part with the same number on the display model. My next call was to Ridgid Customer Service at their headquarters. After going thru numerous automated options, I finally got thru to a human. I gave my story and she confirmed it was obsolete. I asked how could it be obsolete when it is installed in the manufacture of the current model. She did not have an answer but she finally understood my frustration. She took my name, number, and email, said she would email their engineers with the problem and respond back to me. Still waiting.

Unfortunately years ago when I purchased the machine I must not have registered the machine. Lifetime Warranty? If I had, would I have gotten a replacement $200 machine for a part worth less than $10?

Side note: I put a flat metal washer on the spindle and a neoprene washer next, tightened it down, and it’s working.



7 comments so far

View pintodeluxe's profile

pintodeluxe

5422 posts in 2630 days


#1 posted 02-10-2017 06:35 PM

Too bad, that’s a great sander. I have ordered other parts such as dust ports for it. I haven’t come across parts that were obsolete yet. Normally a manufacturer will only make a part on a current model obsolete if it is a commonly available hardware item.

What is the part #on the Ridgid diagram? Is it something that could be found at a hardware store.

I really like the belt sander feature. I haven’t found a better way to chamfer through tenons. It works great.

-- Willie, Washington "If You Choose Not To Decide, You Still Have Made a Choice" - Rush

View Kelster58's profile

Kelster58

298 posts in 357 days


#2 posted 02-10-2017 08:51 PM

These companies have to do a better job at supporting their products. Too many times the only thing you can do is return the thing rather than just fix it.

-- K. Stone “Tell me and I forget, teach me and I may remember, involve me and I learn.” ― Benjamin Franklin

View lightweightladylefty's profile

lightweightladylefty

3208 posts in 3529 days


#3 posted 02-11-2017 07:47 PM

I may not be correct, but my understanding has always been that you do not need to register an item for it to be covered by the warranty if you can provide the original receipt. Usually even when you do register the item, if you do not have the original receipt when placing a claim, they will not honor it.

I hope you find an easy solution.

L/W

-- Jesus is the ONLY reason for ANY season.

View GlenD's profile

GlenD

7 posts in 285 days


#4 posted 02-12-2017 02:36 PM

Did the same thing to mine.
Was able to bond mine back together and epoxied a thin piece of tin to bottom.
Been a couple years now – It’s been a real workhorse.

If it lets go again – I’ll sand cast a new one. Or try anyway.
I had also contemplated on pressing it into some Bondo to create mold and fill with metal epoxy

FWIW
Glen

View Cedarhead's profile

Cedarhead

2 posts in 1084 days


#5 posted 02-24-2017 07:42 PM

Here’s an update regarding my search for the repair part. I again contacted Ridgid Customer Service, this time by using their email response system. A fellow named Tim responded back with the same story of” not available”. I replied back to inquire if the current model was still in production and he said yes. He finally understood and said he would contact Ridgid Repair locations for a scrap model that might have the part. Today in the mail I received the part from Techtronics Indrusties in Anderson South Carolina. No bill or paperwork, just the part. I sent Tim a thank you. All’s well that ends well.

View papadan's profile

papadan

3584 posts in 3185 days


#6 posted 02-24-2017 10:03 PM

That’s good, I was going to suggest buying a new one at the Borg. Trade out the broken piece and return it to them.

View pintodeluxe's profile

pintodeluxe

5422 posts in 2630 days


#7 posted 02-24-2017 10:51 PM

That is so weird. Glad you found one.

-- Willie, Washington "If You Choose Not To Decide, You Still Have Made a Choice" - Rush

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