Hand Tools doings #24: Excellent customer service

cool! i love great customer service, it makes your whole experience better and makes you want to come back. its really a great sales ploy. i think that some other companies should really try it!

I have never had anything but the best customer service from Lee Valley

-- The only easy wood project is a fire

I bought a low angle jack plane from LV a couple years ago and love it. Since then I’ve bought a number of other items. I agree LV is a great company. They’ve always been very helpul on the phone too.

-- Martin, Kansas

Lee Valley has always had excellent customer service for me.

-- You're a unique and special person, just like everyone else.

Good customer service is something to be celebrated these days!

-- If you think healthcare is expensive now, wait until it's free! PJ O'Rourke

“I would have lived with the solution, after all, you can’t even see the washer under the knob——you’d only know it was there if I told you. All I wanted was a solution, not necessarily a new plane. Not every problem deserves a new product.”

Betsy,

I’m afraid that poor products and poor customer service from the past have convinced you that you don’t deserve both a good product and good service on the first go ‘round. Not from Lee Valley, but from any company. After all they sent you a product with TWO deffects and you didn’t feel you were owed a defect free product. Now repeat after me “I’m not going to take it anymore!” Ten times. First thing every morning should do it.

;-]
Jim

-- Jim

LV does rock.

-- "Bordnerizing" perfectly good lumber for over a decade.

On the contrary Jim, I want good service and a good product every single time I buy something. Every time. However, I am a realist and know that not every product that comes off the assembly line, no matter how short the assembly line is, is going to be perfect. I can live with that. I can deal with a simple solution. Now if the simple solution was applying duct tape and/or baling wire to make it work, then I’d not be happy. My demands, of course, increase with the sensitivity/price point of the product.

I try very hard to do my job perfectly, but it does not always work out that way. I do the best I can, so does most everyone else. If I make a mistake I try to fix it. Sometimes the fix does not mean redoing the whole job. Sometimes, its a simple solution. They could have sent me a new knob and called it a day. But they went the extra mile. I appreciate that.

So do I want perfection, yes. Can I get perfection, no. Can I be perfect, sure. Will I be perfect, no. If I got my tail in a wad every time a product or service was not perfect I’d be in sorry shape. If I got poor service time after time from a business, I would not go back there. Lee Valley however, has always had a good customer service reputation. I felt like they went above and beyond with their response to my problems and deserved a kudos.

I do have high standards, sorry that you thought otherwise. But LV ROCKS!

-- You can't get a hug from Facebook.