Well——- as you know I’ve been collecting my toolbox full of hand tools. I recently bought a low angle block plane from Lee Valley. It’s a good plane. The one I received however had a small problem. I could not keep the brass toe knob tight and after several strokes the mouth opening would change. Aggravating for sure. So after deciding I needed a solution I e-mailed LV customer service. We’ve gone back and forth with e-mails, me explaining the problem, them asking questions to clarify, etc. We finally came up with the fact that the knob’s screw was a smidge too long and therefore, not seating properly. We confirmed this by putting a small washer under the knob and presto – it now stays put. The other little problem was the screw hole on the toe itself was drilled off center so that may have contributed to the problem.
Long story short though——they are going to send me a new plane! Now some would say that that is what should happen. And probably so. But I didn’t have to ask. I would have lived with the solution, after all, you can’t even see the washer under the knob——you’d only know it was there if I told you. All I wanted was a solution, not necessarily a new plane. Not every problem deserves a new product. This just shows the level of customer service at Lee Valley exceeds most expectations.
Next time I need a woodworking tool – I’ll be shopping at Lee Valley.
I like this plane because it excels at the edge grain issue, but also it’s great for shooting small parts for my miniature things.
Anyway—- that’s my story and I’m sticking to it!
-- "Our past judges our present." JFK - 1962; American Heritage Magazine