On a recent trip, my wife, Penny, and I had dinner at 2 different restaurants with 2 completely different results. When we made our reservations, we told each one about Penny’s severe lactose intolerance- no dairy whatsoever.More…
Both places were in the same price range. The first was an upscale national chain- very corporate, impersonal and LOUD. Even though we let them know about Penny’s situation in advance and also told the server, he still gave her a dipping sauce made with butter. His reaction? “Oh, yeah, right. Sorry about that.” In addition, her food was tough and mine was bland, and we felt rushed to make way for the next customer. Needless to say, the tip was low and we probably won’t go to one of their other locations. It could be an isolated case, but who needs the aggravation or the lingering bad taste in your mouth?
The second night was, well, night and day. This time it was a stand alone restaurant, one that has been a neighborhood fixture for years. When we were seated, the chef came to our table with a menu he had marked with the things Penny couldn’t eat as well as suggestions for substitutions and adjustments to others. He spent a fair amount of time with her going over the options. Wow. We’ve never had that happen before. Good service doesn’t always equate with good food, but in this case, the meals were outstanding, as was our server’s wine recommendation. It was a memorable evening, and we know we’ll go back.
Now for the really obvious connection with custom furniture. You can go to even a high end furniture store and get poor service, mediocre quality, and the feeling you’re just another dollar to them. Or you can work with a dedicated skilled craftsman who will listen to you and create just what you want. Plus you won’t have indigestion when it’s all done. No tipping either.
-- Alan Carter, www.alancarterstudio.com